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Description of Problem 100000027155

How do I download my Brother DS Scanner driver from the Brother website for the Windows operating system?


Description of Solution 200000034885

IMPORTANT:  Please make sure you always download the Scanner Driver and DSmobileCapture software from the Brother Website.  The version released on the product DVD that shipped with your device may not have the most recent versions.  The Download versions will have the latest patches and fixes for known issues included as part of the download.

Please perform the following steps for downloading and installing the Scanner driver from the Brother website.  If you need assistance on navigating the Brother website to download software, Drivers and Utilities, please CLICK HERE to view instructions.

* Note: Please confirm whether your Operating System version is 32 bit or 64 bitPlease Click Here for details on how to determine your operating system. 

 

IMPORTANT:  Once you have followed the download instructions, please follow the steps below to install the software.

 

  1. For Mac Users:  The download should begin automatically.  Follow the instructions you noted from the download page for assistance using the file.

 

  1. For Windows Users, if prompted with a security warning, please click RUN.

 

 

 

3.    The installer will save the file to a temporary folder on your computer.  The file will decompress and start the installation automatically.

 

 

Installing the Scanner Driver

 

When you run the executable file DS-xxxx-inst-A1.exe you will be prompted with the following screens. (the xxxx is your model number)

Note:  This example uses the DS620.  Installation screens for the DS720D, DS820W and DS920DW will be the same.

Initial Welcome Screen

Prompt - Agree to the EULA (End User License Agreement) Click Yes.

Prompt - Installation will begin Click Install

Note*: The DSmobile Capture software will be automatically installed.

Prompt - The Installation has completed Click Finish

The Brother Scanner Driver and the DSmobile Capture software installation has completed.

Note*: The scanner is a mobile device and may be unplugged when not in use.  When you plug the device in to a USB port on the PC, the driver will load and the device will be ready for use.

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