Description of Problem 100000027155
How do I download my Brother DS Scanner driver from the Brother website
for the Windows operating system?Description of Solution 200000034885
IMPORTANT: Please make sure you always download the
Scanner Driver and DSmobileCapture software from the Brother Website. The version released on the product DVD
that shipped with your device may not have the most recent versions. The Download versions will have the
latest patches and fixes for known issues included as part of the
Please perform the
following steps for downloading and installing the Scanner driver from the
Brother website. If you need
assistance on navigating the Brother website to download software, Drivers and
Utilities, please CLICK
HERE to view instructions.
Please confirm whether your Operating System version is 32 bit or 64
bit. Please Click Here for
details on how to determine your operating system.
Once you have
followed the download instructions, please follow the steps below to install the
- For Mac
Users: The download should begin automatically. Follow the
instructions you noted from the download page for assistance using the
- For Windows
Users, if prompted with a security warning, please click
installer will save the file to a temporary folder on your computer. The
file will decompress and start the installation automatically.
the Scanner Driver
you run the executable file DS-xxxx-inst-A1.exe you will be prompted with
the following screens. (the xxxx is your model number)
This example uses the DS620. Installation screens for the DS720D, DS820W
and DS920DW will be the same.
- Agree to the EULA (End User License Agreement) Click Yes.
- Installation will begin Click Install
The DSmobile Capture software will be automatically installed.
- The Installation has completed Click Finish
Brother Scanner Driver and the DSmobile Capture software installation has
The scanner is a mobile device and may be unplugged when not in use. When
you plug the device in to a USB port on the PC, the driver will load and the
device will be ready for use.