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Description of Problem 100000027174

When I attempt to print from my computer, the data, status or print indicator light flashes or the machine receives data, but the document never prints. What can I do?


Description of Solution 200000034906

 

Generally this issue is caused by an interface problem or incorrect driver settings.  Complete the following steps to troubleshoot this issue:

 

 

PART 1: VERIFY THE CABLE CONNECTION AND CYCLE THE POWER

 

NOTE: The available connection method will vary depending on the specifications of your machine.  Please visit http://www.brother-usa.com for individual specifications of your machine.

 

Local Users:

 

1.  Brother recommends you use an IEEE 1284 compliant Parallel cable or type A/B USB cable that is no longer than 6 feet, directly connected from the Brother machine to an available port on your computer.  Other cable configurations may work, however connection loss is common.

 

For troubleshooting purposes disconnect any hubs, splitters, extensions, or other pass through devices and connect the unit directly to an available port on your computer. 

 

If you are using a USB-to-Parallel cable, it must be replaced.

 

2.  Reseat the cable to make sure it is properly connected on both ends.                                                                       

 

3.  Power off the Brother machine, wait for 15 - 30 seconds and then power it back on.

 

4.  Attempt the print job again.  If it still does not print, continue to PART 2.

 

 

Network Users (For machines using a built-in network card):

 

1. Temporarily disable any firewalls that may be running to determine if it is affecting print completion.

 

2. Depending on your connection type:

 

-      Wired Users: For troubleshooting purposes we recommend you connect the machine to the router instead of a switch if possible.

 

-      Wireless Users: If possible, move the machine as close to the router as possible and remove as many physical and electrical obstructions (such as cordless phones, in-use fluorescent lights, microwaves), as possible.

 

3. Attempt the print job again.  If it is still does not print, continue to PART 2.

 

 

PART 2: VERIFY THE PRINTER DRIVER

 

-      For Windows Users

-      For Macintosh Users

 

 

Windows Users:

 

NOTE: The following steps assume the use of the WHQL or Add Printer driver.

 

1. Open the Printer Folder:

 

Not all models support all Operating Systems.  Check the machine's specifications for details.  http://www.brother-usa.com

 

-         Windows XP, or earlier; or Server 2003: Click Start => Printers (and Faxes).

 

-         Windows Vista or Server 2008: Click the  => Control Panel => Hardware and Sound => Printers.

 

-         Windows 7 or Server 2008 R2: Click the  => Devices and Printers 

 

-         Windows 8 or Server 2012

 

a.    Move your mouse to the lower left corner of the Desktop or Start screen.

 

b.    Right-click the screen and then left-click Control Panel.

 

c.    Under Hardware and Sound, click View devices and printers.

 

2.  Access the Printer's properties:

 

-         Windows Vista, Server 2008 or earlier:  Right-click on the Brother Printer and select PROPERTIES.

 

-         Windows 7, 8, Server 2008 R2 or Server 2012: Right-click on the Brother Printer and select PRINTER PROPERTIES.

 

WARNING:  In Windows 7, 8, Server 2008 R2 or Server 2012 the "Printer Driver" icon is sometimes combined with the Brother "PC Fax Driver" or another driver using the same port.  To determine if this is the case, right click on the available driver and left click on Printer Properties.  If you are given the option to choose the Brother "Printer Driver", then it is installed.

 

 

3.  Click on the Advanced Tab.

 

4.  In the Driver section, verify that the correct Brother driver is listed.  It should state Brother XXX-XXXX Printer or Brother XXX-XXXX (USB) Printer. (Where XXX-XXXX is the model of your machine).

 

 

-      If the correct driver is already selected, continue to PART 3.

 

-      If the correct driver is not selected, click the dropdown and choose the correct driver then click APPLY.  If the correct driver is not available in the dropdown, you will need to uninstall and reinstall your drivers.

 

o    Local Users: You may run the MFL-Pro repair from the CD or download and re-add the printer driver.  For instructions, refer to the solution for how to add a printer driver based on your Operating System and connection type.

 

o    Network Users (For machines using a built-in network card): You may add the printer driver.  For instructions, refer to the solution for how to add a printer driver based on your Operating System and connection type.

 

 

Macintosh Users:

 

1. From the Apple Menu or in the Dock, select System Preferences.

 

2. Under Hardware click the Print & Fax or Print & Scan icon.

 

 

3. Verify that the Brother "Printer Driver" is in the list.

 

-      If it is listed, continue to PART 3.

 

-      If the Brother printer is not listed, the driver may not be installed properly, continue to PART 2 STEP 4.

 

4. Click the + (plus) button located below the Printers section on the left side.

 

5. Click the Default (Browser) icon which is located at the top of the window.

 

6. Select your machine from the Printer Name list.

 

7.  Make sure that XXXXXXX + CUPS is selected in the Print Using list. (Where XXXXXXX is the printer model name.)

 

8. Click Add. The printer is now available in the Print & Fax or Print & Scan list.

 

9. Select Quit System Preferences from the Apple Menu.  Continue to PART 3.

 

 

PART 3: ATTEMPT TO PRINT THE ORIGINAL DOCUMENT

 

1.  Attempt to print from your original application again.

 

-      If the document prints, then the issue is resolved.

 

-      If the document does not print, continue to PART 3 STEP 2.

 

2.  Cycle the power on the Brother machine for 15 to 30 seconds.

 

3. Attempt a test print from a different application.

 

-      If the document prints, then the issue is related to your original document or application.  Refer to the documentation for that software vendor for steps to troubleshoot the application/document.

 

-      If the document does not print:

 

o    Local Users:  Try a different USB or Parallel cable within the recommended specs or a different port on the computer to determine if the issue is with the interface.  If you are using Parallel, we recommend switching to USB for improved print reliability.  You may also try connecting and printing from another computer to determine if the issue is specific to this computer's operating system.

 

o    Network Users (For machines using a built-in network card)Wired users can try another network cable or port on the router.  The issue may also be related to network traffic.  Wait a while and try printing the document again to determine if this is the issue.  You may also try printing from another network-connected computer to determine if the issue is with this specific computer's connection.  For network connection issues, please contact your Network Admin or Router manufacturer for support.

 

 

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