Description of Problem 100000027451
Why does the machine not turn on (no power) with the rechargeable battery
pack and the charging indicator does not light up?
Description of Solution 200000035246
1. Ensure the label
on the adapter indicates that it is an AD18, a Switching Adapter with an Output
of 12V 1.3A. The label should also indicate the + POSITIVE and the - NEGATIVE
contacts of the adapter plug. The outside surface of the tip at the end of
the plug should be + POSITIVE and the inside contact should be - NEGATIVE.
Using a wrong adapter can cause the BA7000 battery pack not to charge correctly,
DAMAGE the machine internally, not covered by the warranty. You can order
the AD18 adapter part number LN9710001 directly from Brother Parts Department at
1-901-379-1080 or at our website at www.brothermall.com.
2. Remove the back
cover, lift up the battery pack from the machine and disconnect the battery pack
wire harness from the machine. Examine the battery connector inside the
machine; ensure the 3 pins inside the connector are not bended. Plug the
battery pack wire harness connector back into the machine. The connector
can only go in one way; the Red wire should be nearest to the edge of the
machine. Push down on top of the connector; ensure it is all the way
down. Re-install the battery pack into the machine and then the back
3. Reconnect the
AD18 adapter to the machine and check if the charging indicator comes on.
If the indicator comes on, the machine is charging the battery pack. The
indicator will go off when the battery pack is fully charge, approximately 3
4. If the charging
indicator still does not come on and the machine function with the adapter, the
rechargeable battery pack BA7000 could be bad. Try replacing the
rechargeable battery pack.
battery pack BA7000 has a 90 days warranty; if it is under warranty, please call
Brother Customer Service at 1-877-Brother (1-877-276-8437).
battery pack is out of warranty, you can order the adapter directly from Brother
Accessory Sales Department at 1-877-552-6255 or at our website at http://www.brothermall.com.
5. If the
rechargeable battery pack BA7000 has been replace and the charging indicator
still does not come on; the machine may require service.
The machine has a
two year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: