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Description of Problem 100000027451

Why does the machine not turn on (no power) with the rechargeable battery pack and the charging indicator does not light up?

Description of Solution 200000035246

1. Ensure the label on the adapter indicates that it is an AD18, a Switching Adapter with an Output of 12V 1.3A. The label should also indicate the + POSITIVE and the - NEGATIVE contacts of the adapter plug.  The outside surface of the tip at the end of the plug should be + POSITIVE and the inside contact should be - NEGATIVE.  Using a wrong adapter can cause the BA7000 battery pack not to charge correctly, DAMAGE the machine internally, not covered by the warranty.  You can order the AD18 adapter part number LN9710001 directly from Brother Parts Department at 1-901-379-1080 or at our website at


2. Remove the back cover, lift up the battery pack from the machine and disconnect the battery pack wire harness from the machine.  Examine the battery connector inside the machine; ensure the 3 pins inside the connector are not bended.  Plug the battery pack wire harness connector back into the machine.  The connector can only go in one way; the Red wire should be nearest to the edge of the machine.  Push down on top of the connector; ensure it is all the way down.  Re-install the battery pack into the machine and then the back cover.


3. Reconnect the AD18 adapter to the machine and check if the charging indicator comes on.  If the indicator comes on, the machine is charging the battery pack.  The indicator will go off when the battery pack is fully charge, approximately 3 hours.


4. If the charging indicator still does not come on and the machine function with the adapter, the rechargeable battery pack BA7000 could be bad.  Try replacing the rechargeable battery pack.


Note: The battery pack BA7000 has a 90 days warranty; if it is under warranty, please call Brother Customer Service at 1-877-Brother (1-877-276-8437). 


If the battery pack is out of warranty, you can order the adapter directly from Brother Accessory Sales Department at 1-877-552-6255 or at our website at


5. If the rechargeable battery pack BA7000 has been replace and the charging indicator still does not come on; the machine may require service.


The machine has a two year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.


If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

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