Answer to your Frequently Asked Question:

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Description of Problem 100000027506

The printed pages have wrinkles or creases. What can I do?

Description of Solution 200000035318

The solution below is to resolve the issue of plain paper printing with wrinkles or creases. If you only experience this issue when printing on envelopes or thick paper, refer to the solution - "The envelopes come out creased or wrinkled? How can I correct it?"


1. Check that paper is loaded into the paper tray correctly:


a. Remove the paper tray completely from the machine.



b. Remove the paper from the tray and set the green paper guides (1) to the correct paper size.


- It will be necessary to hold the release levers when moving the guides to a larger size.


- The release lever for the left and right guides is located at the middle of the right guide.


- The release lever for the rear guide is in the middle of the rear guide.



c. Make sure that the rear guide does NOT push tightly against the paper. It should be set to the position marked for the paper size that will be loaded into the tray.  If the rear guide is pushed too tightly against the rear edge of the paper, the paper may be unable to feed properly.


d. Fan the paper well to avoid paper jams or misfeeds and then load the paper in the tray.

Do not overfill the tray. The maximum paper level is marked on the right paper guide with a red line with three arrows pointing at it.


NOTE: If the printer is used infrequently, turn over the stack of paper in the paper tray. Also, try rotating the paper 180° in the paper tray.



e. Put the paper tray firmly back into the machine.


2. Make sure you use paper that meets the recommended paper specifications.

The following media types, sizes, weights and capacities meet the recommended specifications for this printer:


Recommended Paper:


Plain paper: Xerox 4200DP 20 lb or Hammermill Laser Paper 24 lb

Recycled paper: Paper that meets DIN 19309 specifications

Transparency: 3M CG3300

Labels: Avery laser label #5160


Recommend Paper Weight:


Plain Paper 20 - 28 lbs.

Recycled Paper 16 - 28 lbs.

Bond Paper 16 - 43 lbs.

Thin Paper 16 - 20 lbs.

Thick Paper 28 - 43 lbs. (used in MP tray only)


Paper Types and Sizes:


Paper Tray

- The paper tray can use the following paper types: Plain paper, recycled paper, bond paper, thin paper, transparency

- The paper tray can use the following paper sizes: Letter, Legal, Executive, Folio, A4, A5, A6, B5 (ISO), B6 (ISO)


MP Tray

- The MP tray can use the following paper types: Plain paper, recycled paper, bond paper, thin paper, transparency, thick paper, envelopes, labels

- The MP tray can use the following paper sizes: Width: 2.75 to 8.5 in. and Length: 4.57 to 16 in.


- Use paper that is made for plain paper copying.

- Use paper that is 20 to 24 lb (75 to 90 g/m2).

- Use neutral paper, do not use acidic or alkaline paper.

- Use long grain paper.

- Use paper with a moisture content of approximately 5%.

- This printer can use recycled paper that meets DIN 19309 specification. Do not use inkjet paper as this might cause a paper jam or damage your printer.


NOTE: If you use paper other than the ones recommended, the paper could jam, misfeed, wrinkle or crease.


3. Open the front cover and remove the drum and toner.



4. Check the interior of the machine any debris or scraps of paper.


5. Remove the toner cartridge from the drum by holding down the green lock lever on the right side of the drum unit and lifting the toner out.



NOTE: Handle the toner cartridge carefully. If toner scatters on hands or clothing, immediately wipe it off or wash it with cold water.


6. Check the drum unit for any debris or scraps of paper.


7. Reinstall the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.




8. Reinstall the toner and drum assembly into the machine and close the front cover.


9. Resend the print job.


- If the page prints out normally, discontinue trouble shooting.


- If the page print out with wrinkles or creases, continue to the next step.


10. Open the rear cover.




11. Resend the print job.


-  If this corrects the issue, discontinue troubleshooting.


-  If the paper continues to come out wrinkled, continue to the next step.


12. Try using new paper from a fresh ream.


If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below: or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 


If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.



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