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Description of Problem 100000027563

My printed documents are missing black. What can I do?


Description of Solution 200000035391

1.  Print a Print Quality Check Sheet (PQCS).

 

  1. Press the INK key.

 

  1. Press OK to select TEST PRINT.

 

  1. Press OK to select PRINT QUALITY.

 

  1. Press COLOR START.

 

NOTE: The machine will generate the Print Quality Check Sheet (PQCS). On the PQCS each of the four colors is represented by a slanted square pattern made up of 96 individual blocks. The colors should appear in the following order from left to right: Black - Yellow - Cyan - Magenta.  Cyan is the light blue color and Magenta is the pinkish color.

 

2.  The LCD will display IS QUALITY OK?  1. YES    2. NODo NOT press 1 or 2.  Press STOP/EXIT to return to the Date and Time display.

 

3.  Evaluate the Print Quality Check Sheet (PQCS) to determine the print quality issue.

 

The images below contains examples of Black Ink printing issues. A similar print issue can occur in each of the colors C/M/Y.

 

 

-         If all four colors printed with no missing dotted lines (example A), the issue is resolved.

 

-         If any of the colors (Y, C, M) only (not black) has any missing dotted lines, go to solution - My printed documents are missing colors (Y, C, M). What can I do?

 

 

-         If all the Black dotted lines are missing (example B) or a group of Black dotted lines are missing (example C), Brother Customer Service and we will assist with a cleaning process that will possibly resolve the issue. If repair is needed Brother may extend the warranty.  Brother Customer Service can be reached by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays.

 

-         If Black only or Black and a Color has random dotted lines missing (examples D an E), continue to STEP 4.
 

 

4.  Do the following to clean the print head:

 

Note:  Cleaning the print head consumes ink.  Cleaning too often uses ink unnecessarily.

 

a. Press the INK key on the control panel.

 

b. Press the DOWN ARROW key until CLEANING appears on the LCD.

 

c. Press OK.

 

d. Press the DOWN ARROW key to select BLACK, COLOR or ALL depending on what you want to clean.

 

e. Press OK.  The machine will clean the print head. 

 

5.  Print another Print Quality Check Sheet (PQCS).

 

a.    Press INK.  TEST PRINT will appear on the LCD.

 

b.    Press OK.  PRINT QUALITY will appear on the LCD.

 

c.    Press OK.

 

d.    Press COLOR START. The machine will generate another PQCS.  Once printing is complete, the LCD will display: IS QUALITY OK? 1. YES 2. NO.  Do NOT press 1 or 2.

 

e.    Press STOP/EXIT to return to the Date and Time display.

 

6.  Review the new PQCS and do the following based on the quality of the sheet:

 

a. If all four colors printed correctly and the print quality is acceptable, the issue is resolved.

 

b. If Black only or Black AND any of the other colors is still missing dotted lines, compare the 2nd PQCS to the 1st PQCS printed.

 

-   If there IS improvement in the print quality of the second PQCS compared to the first PQCS, go to STEP 7.

 

-    If there is NO improvement in the print quality of the 2nd PQCS compared to the 1st PQCS, Brother Customer Service and we will assist with a cleaning process that will possibly resolve the issue. If repair is needed Brother may extend the warranty.  Brother Customer Service can be reached by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays.

  

 

7.  If there IS improvement in the print quality of the second PQCS compared to the first PQCS, complete at least 3 more cleanings by following STEP 4 The recommendation is to complete the print head cleaning at least four (4) times total to ensure the head is completely clean. 

 

-         After completing 3 more cleanings, print the PQCS again (STEP 5). 

 

Compare the new PQCS to the previous PQCS and determine if there is any improvement.  If there is no improvement and the print quality continues to be unacceptable, contact Brother Customer Service and we will assist with a cleaning process that will possibly resolve the issue. If repair is needed Brother may extend the warranty.  

Brother Customer Service can be reached by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays.

 

 

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