Description of Problem 100000027638
Why does the machine display "Cutter Error"?Description of Solution 200000035480
Errorï¿½ appears when the machine senses that the cutter has been set in
motion during printing or the cutter is jam.
1. Turn off the
2. Open the back
cover and remove the cassette tape.
3. Examine the area
by the two black rollers and the tape exit area; remove any pieces of label or
foreign objects that may have jammed inside the machine.
4. Reinstall the
cassette tape back into the machine and close the cover.
5. Ensure the
cutter lever is not jam. Press down on the cutter lever and then release
the lever. The cutter lever should move about a 3/4-inch. When the
lever is released, it should spring back up to the initial position.
cutter lever will not move if the back cover is not fully closed.
If the cutter level
jams, try removing the Cutter unit (green plastic part close to where the tape
exit from machine) and reinstalling it back into the machine. The Cutter
unit should go straight down into the machine, do not twist the cutter when
pushing it into the machine.
cassette tape, close the back cover, and check the movement of the lever
again. If the problem persists, your machine may require
6. Turn on the
machine and try printing out a label. Be cautious of the cutter lever; do
not place your finger over it during printing.
If the problem
persists, your machine may require service.
The machine has a
one year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: