Description of Problem 100000027639
Why does the machine display "Low Battery!" or "Battery
Dead!"?Description of Solution 200000035481
appears when the batteries in the machine are weak; they need to be replaced (If
using rechargeable batteries, test machine with all new alkaline
Replace ALL six
"AAA" batteries with all new alkaline batteries, NOT just two or three
If message appears
with power adapter, the wrong adapter is used.
adapter for this machine is the AD24ES or AD24. The label on the adapter
should indicates that it is an AD24ES or AD24, a Switching Adapter with an
Output of 9V 1.6A. The label should also indicate the “+” POSITIVE and the “-”
NEGATIVE contacts of the adapter plug. The outside surface of the tip at
the end of the plug should be “+” POSITIVE and the inside contact should be “-”
Using a wrong
adapter can DAMAGE the machine internally, not covered by the warranty.
You can order the adapter directly from Brother Accessory Sales Department at
1-877-552-6255 or at our website at http://www.brothermall.com.
If the problem
persists, your machine may require service.
The machine has a
one year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: