Description of Problem 100000027645
The machine does not turn on (no power) when using an AC adapter, how can I
correct this?Description of Solution 200000035489
If the wrong power
adapter is used, it can cause the machine not to power
1. The recommend
adapter for this machine is the AD24ES or AD24.
The label on the
adapter should indicates that it is an AD24ES or AD24, this is a Switching
Adapter with an Output of 9V 1.6A. The label should also indicate the “+”
POSITIVE and the “-” NEGATIVE contacts of the adapter plug. The outside
surface of the tip at the end of the plug should be “+” POSITIVE and the inside
contact should be “-” NEGATIVE
Using a wrong
adapter can DAMAGE the machine internally, not covered by the warranty.
You can order the adapter directly from Brother Accessory Sales Department at
1-877-552-6255 or at our website at http://www.brothermall.com.
2. Try connecting
the adapter to a different electrical outlet.
3. If the machine
still has no power, test the electrical outlet with another device (a working
lamp, radio, etc.). If that device does not work, the problem is related
to the electrical outlet.
If the machine is new just out the box, please remove the protective film from
the display. The film blocks the view, causing difficulty in
distinguishing if the machine is ON or OFF.
the display appears to be foggy or there are bubbles, the protective film has
not been removed.
5. Try power up the
machine with 6 “AAA” alkaline batteries (ensure that the adapter plug is
disconnected from the machine and the batteries are installed correctly).
If the machine turns on, the adapter could be bad.
If the problem
persists, your machine may require service.
The machine has a
one year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: