Description of Problem 100000027654
The machine does not turn on (no power) when using batteries, how can I
correct this?Description of Solution 200000035500
1. If the machine
is new just out the box, please remove the protective film from the
display. The film blocks the view, causing difficulty in distinguishing if
the machine is ON or OFF.
the display appears to be foggy or there are bubbles, the protective film has
not been removed.
2. After pressing
the On/Off key, press couple of the letter keys and check if the characters show
on the display.
3. Open the back
cover and remove all the batteries from the machine.
4. Examine the
battery terminals to see if there are any abnormalities. They should be
bright metallic appearance and look the same next to each other.
5. Reinstall the
batteries into the machine:
can view a video with step by step instructions or follow the instructions
To view the video click here
enter the following address into your web browser http://www.brother-usa.com/videos/?VID=1289
- Insert the first
three batteries (bottom set) with their "+" POSITIVE ends pointing toward the
bottom edge of the machine.
- Next, insert the
last three batteries (top set) with their "+" POSITIVE ends pointing toward
the top edge of the machine.
- Close the back
6. Press the
On/Off button (left of the display).
If the machine does
not turn ON, replace ALL six "AAA" batteries with all new alkaline batteries,
NOT just two or three batteries
using rechargeable batteries, please test the machine with new alkaline
If the problem
persists, your machine may require service.
The machine has a
one year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: