Description of Problem 100000027762
How do I clear the message "Replace Drum"?Description of Solution 200000035625
recommends that customers use only genuine Brother drum
units and/or toner cartridges. Each Brother laser printer is designed to work at
pre-set temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability. Using non-Brother supplies may affect the
hardware performance, print quality and machine reliability. The Brother limited
warranty does not apply to any problem that is caused by the use of third party
drum units, toner cartridges or toner.
If the machine
displays the message "Replace Drum", the drum unit has reached the end of its
life and a new drum unit will need to be installed. The yield of a drum unit is
approx. 25,000 pages (A4/Letter single sided pages). Please purchase and install
a new Drum unit.
NOT touch the surface of the drum unit. If you touch it, it could degrade the
Damage caused by incorrect handling of the drum unit may void your
1. Make sure the
machine is powered on. Press the front cover release button and then open the
2. Hold the green
handle of the drum unit. Pull the drum unit out until it
3. Turn the green
lock lever (1) at the left of the machine counterclockwise to the release
position. Holding the green handles of the drum unit, lift the front of the drum
unit and remove it from the machine.
you cannot pull the drum unit out, make sure that the front cover is fully
4. Hold the handle
of the toner cartridge and slightly push it toward the machine to unlock it.
Then pull it out of the drum unit. Repeat this for all the toner
5. Unpack the new
drum unit and remove the protective cover.
6. Hold the handle
of the toner cartridge and slide the toner cartridge into the drum unit then
slightly pull it toward you until you hear it click into place. Make sure that
you match the toner cartridge color to the same color on the drum unit. Repeat
this for all the other cartridges.
7. Make sure the
green lock lever is in the release position. Match the guide ends of the drum
unit to the small black arrows on both sides of the machine, and then gently
slide the drum unit into the machine until it stops at the green lock
8. Turn the green
lock lever clockwise to the lock position.
9. Push the drum
unit in until it stops.
10. Close the front
cover of the machine.
11. When you
replace the drum unit with a new one, you need to reset drum unit counter by
completing steps below:
a. Press the UP
or DOWN ARROW key to select Machine Info. Press the OK
b. Press the UP
or DOWN ARROW key to select Reset Parts Life. Press the OK
c. Press the UP
ARROW key to select Drum Unit. Press the OK
d. Press the UP
ARROW key to reset the drum unit