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Description of Problem 100000027795

I am unable to print from my Macintosh OSX using a USB connection. What can I do?


Description of Solution 200000035674

There are several basic troubleshooting steps you can take to resolve this issue.

 

 

PART 1: VERIFY THE CABLE CONNECTION

 

1.  Remove the USB cable from both the computer and the Brother machine.  Leave them unplugged for a few seconds, and then reseat the cable into both devices.  Make sure the interface cable has a secure connection to both the Brother machine and your computer.

 

WARNING:  There may be multiple ports on the back of the Brother machine. The Ethernet port is labeled 10/100 Base TX. Verify you are connecting the USB cable to the USB port and not the Ethernet port.

 

NOTE:  Brother recommends you use a type A/B 1.1 or 2.0 USB cable that is 6 feet (2 meters) or less, directly connected from the Brother machine to an available port on your computer.  Other cable configurations may work, however connection loss is common.  For troubleshooting purposes, do not connect your interface cable through any hubs, splitters, or other pass-through devices.

 

2.  Cycle the power to the Brother machine for about 15 seconds.

 

 

PART 2: VERIFY THE BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORS

 

1.  If the LCD screen is blank, then the Brother machine is not powered on or is in sleep mode.  Verify that it is plugged into a working outlet and the power switch is turned to the ON position.

 

2.  Check the LCD screen for any error messages.  An example would be "Paper Jam" or "Toner Empty".  If the LCD screen shows an error, troubleshoot to clear the particular problem.

 

 

PART 3: Verify the Interface setting of the machine

 

1. Press the SET key three times. The printer will print the current Printer Settings pages.

 

2. Press the BACK key to exit the menu.

 

3.  On the first page of the Printer Settings, look under General Setup to find Interface.

- If Interface is set to Auto, go to PART 4.

 

- If Interface is not set to Auto:

 

a. Press the PLUS or MINUS key to select Interface. Press SET.

 

b. The display will show "Select". Press SET.

 

c. Press the PLUS or MINUS key to select Auto. Press SET.

 

d. The display will read "Accepted". Press the BACK key to return the printer to "Ready".

 

e. Print the Printer Settings by pressing the SET key 3 times and verify the Interface is Auto.

 

2. Try printing a document from your computer. 

 

- If the document prints, the issue is resolved. 

 

- If the document does not print, continue to PART 4.

 

 

PART 4: VERIFY THAT THE PRINTER DRIVER IS INSTALLED

 

1. For Macintosh OS 10.7: Click on the Apple => System Preferences => Print & Scan.

 

 

For Macintosh OS 10.4 - 10.6: Click on the Apple => System Preferences => Print & Fax.

 

 

3. Verify that the Brother printer in the list. 

 

- If the Brother printer is listed, continue to STEP 5.

 

- If the Brother printer is not listed, the driver may not be installed properly.  Reinstall the printer driver.

 

 

PART 5:  VERIFY THAT THE BROTHER PRINTER IS SET AS DEFAULT

 

This is especially important if you use the print icon to print from within applications.  If it is not set as default and you would like to use it as the default printer:

 

For Macintosh OS 10.5 - 10.7: While in Print & Fax or Print & Scan, set your Brother machine as the default printer by clicking the Default Printer drop down and selecting your Brother machine.

 

 

For Macintosh OS 10.4: While in Print & Fax, set your Brother machine as the default printer by clicking the Selected Printer in Print Dialog drop down and selecting your Brother machine.

 

 

  

 

PART 6:  VERIFY THAT THE PRINTER STATUS IS READY AND THE PRINT QUEUE IS EMPTY

 

1. Verify the Brother machine in the listing of Printers shows Idle not Paused.

 

- If the printer is paused, double click the Paused printer in the list and click the Resume or Resume Printer button at the top of the printer queue window.

 

 

 

2. Verify there are no jobs in the Printer Queue.

 

- If there are any documents waiting in the queue, you can delete print jobs by selecting the job and clicking Delete in the top left of the print queue window. This should clear the queue. 

 

 

 

PART 7: ATTEMPT A TEST PRINT

 

Macintosh OS 10.5 - 10.7: Print a Test Page from the menu when the Print queue window is displayed. Click Printer => Print Test Page.

 

- If the Test Page does not print, you will need to delete and add the printer. Continue to PART 8.

 

 

Previous Macintosh OS X versions: Open HDD (hard drive disk) => Applications => TextEdit, create a new document, and attempt to print.

 

- If the Test Page does not print, you will need to delete and add the printer. Continue to PART 8.

 

 

PART 8: DELETE THE PRINTER

 

1. For Macintosh OS 10.7: Click on the Apple => System Preferences => Print & Scan.

 

 

For Macintosh OS 10.4 - 10.6: Click on the Apple => System Preferences => Print & Fax.

 

  

2. Click on the printer you would like to delete from the list.

 

3. Click the - (minus) button located below the Printers section on the left side.

 

 

4. Click OK or Delete Printer to confirm that you want to delete the printer.

 

 

PART 9:  ADD THE PRINTER

 

1. Click the + (plus) button and select your printer (Brother HL-XXXX series) from the Default Browser list.

 

 

2. Select your Brother machine from the Printer Name list.

 

3. Click the drop down menu next to Print Using.

 

4. For Macintosh OS 10.7 - 10.6: Click Select Printer Software.

 

For Macintosh OS 10.5: Click Select a Driver To Use.

 

For Macintosh OS 10.4: Select Brother from the list.

 

5. For the CUPS Driver:

Make sure that XXXXXXX CUPS is selected. (Where XXXXXXX is the Brother machine model name.)

 

  

For the PostScript Driver:

Make sure that XXXXXXX BR-Script is selected. (Where XXXXXXX is the Brother machine model name.)

 

 

6. For Macintosh OS 10.7 only: Click OK.

 

7. Click Add. The printer is now available in the list. The setup is now complete.

 

8. Click the Apple Menu = > Quit System Preferences.

 

9. Attempt to print again to determine if the issue is resolved. 

 

- If you can print, then the issue is resolved.

 

- If you are still unable to print, try a different USB cable within the recommended specs or a different port on the computer to determine if the issue is with the interface, or try connecting and printing from another computer to determine if the issue is specific to this computer's operating system.

 

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