Answer to your Frequently Asked Question:

 
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Description of Problem 100000027797

The toner rubs off the paper. How do I correct smearing or poor fixing?


Description of Solution 200000035677

The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing large quantities to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight, and heat.

 

Recommended Paper

 

-         Plain paper = Xerox 4200 20 lb or Hammermill Laser Paper 24 lb

-         Recycled paper = No specific brand recommended

-         Labels = Avery laser label #5160

-         Envelopes = No specific brand recommended

 

 

Recommended Paper Size

 

-         Tray 1: Letter, Legal, Executive, Folio, A4, A5, A5 (long edge), A6, B5 (ISO/JIS), B6 (ISO)

-         MP tray: Width - 3 to 8.5 inches

                                            Length - 4.6 to 16 inches

 

 

Some important guidelines when selecting paper are:

 

- Do not use inkjet paper because it may cause a paper jam or damage your machine.

- Preprinted paper must use ink that can withstand the temperature of the machine's fusing process 392 degrees Fahrenheit (200 degrees Centigrade).

- If you use bond paper, paper having a rough surface, or paper that is wrinkled or creased, the paper may exhibit degraded performance.

 

 

For the best results:

 

Use paper that is made for plain paper copying.

Use paper that is 20 to 24 lb (75 to 90 g/m2).

Use neutral paper; do not use acidic or alkaline paper.

Use long grain paper.

Use paper with moisture content of approximately 5%.

 

Some types of paper may not perform well or may cause damage to your machine. Do not use paper:

 

- That is highly textured.

- That is extremely smooth or shiny.

- That is curled or warped.

- That is coated or has a chemical finish.

- That is damaged, creased, or folded.

- That exceeds the recommended weight specification.

- With tabs or staples.

- With letterheads using low temperature, dyes, or thermography.

- That is multipart or carbonless.

- That is designed for inkjet printing.

 

If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.

 

1. Print the Printer Settings page by pressing the DOWN ARROW until Machine Info. is displayed, then press OK. Press the DOWN ARROW button until Print Settings is displayed, then Press OK.

 

- If the print does not have any issues, discontinue troubleshooting. 

 

- If the print rubs off, continue to STEP 2.

 

2. Verify the back cover is closed.

 

NOTE: If you are printing thick media, labels, or envelopes the back cover must be open during print.

 

-         If the back door was NOT open and you are NOT printing on thick media, labels or envelopes continue to STEP 3.

 

-         If the back door was open and you are not printing on thick media, labels or envelopes print the Printer Settings page by pressing the DOWN ARROW until Machine Info. is displayed, then press OK. Press the DOWN ARROW button until Print Settings is displayed, then Press OK.

 

 - If the print does not have any issues, discontinue troubleshooting. 

 

-  If the print rubs off, continue to STEP 3.

 

3. Follow the instructions below for your operating system.

 

Windows

Macintosh

 

 

Windows

 

a. Click on Start and Run, type Control Printers, and then click OK.

 

Or click Windows/Start and type Control Printers in the Start Search line then press Enter.

 

b. Right click on the Brother machine and left click Printing Preferences.

 

c. Click on the Advanced tab.

 

d. Click on the Other Print Options button.

 

e. Select Improve Print Output on the left side.

 

f. Select Improve Toner Fixing, click OK

 

g. Click OK and then click Apply to close the Printing Preferences window.

 

h. Open a document and print.

 

- If the print does not have any issues, discontinue troubleshooting. 

 

- If the print rubs off, continue to STEP 4.

 

 

Macintosh

 

a. Open a document.

 

b. Click File and Print.

 

c. Click on the drop menu (normally Copies & Pages by default) and click on Print Settings.

 

NOTE: In some programs, Copies & Pages may not be listed. You may need to click on another button or tab before accessing Copies & Pages. For example, in the programs Illustrator and In Design you must click the Printer button at the bottom of the Print window to access the window that displays Copies & Pages.

 

NOTE: Mac OS 10.5 and 10.6: If Printer and Presets are the only options on the Print window, click the blue down arrow to the right of the printer name, this will expand the Print window. In some programs, Copies & Pages may not be listed, you will need to click the name of the Program near the middle of the window.

 

d. Click the Advanced tab.

 

e. Click the Improve Print Output button.

 

f. Select Improve Toner Fixing.

 

g. If you wish to save the changes made on the Print window, a Preset must be created and saved. Click on Standard next to Presets then select Save As. Type a name for this preset and click OK. Each time the Print window is opened click Standard next to Presets and select the name of the Preset you wish to use.

 

h. Click Print.

 

- If the print does not have any issues, discontinue troubleshooting. 

 

- If the print rubs off, continue to STEP 4.

 

4. Follow the instructions below for your operating system.

 

Windows

Macintosh

 

 

Windows

 

a. Click on Start and Run, type Control Printers, and then click OK.

 

Or click Windows/Start and type Control Printers in the Start Search line then press Enter.

 

b. Right click on the Brother machine and left click Printing Preferences.

 

c. Select "Thicker Paper" for Media Type.

 

d. Click Apply and OK to close the Printing Preferences window.

 

e. Open a document and print.

 

- If the print does not have any issues, discontinue troubleshooting. 

 

- If the print rubs off, continue to STEP 5.

 

 

Macintosh

 

a. Open a document.

 

b. Click File and Print.

 

c. Click on the drop menu (normally Copies & Pages by default) and click on Print Settings.

 

NOTE: In some programs, Copies & Pages may not be listed. You may need to click on another button or tab before accessing Copies & Pages. For example, in the programs Illustrator and In Design you must click the Printer button at the bottom of the Print window to access the window that displays Copies & Pages.

 

NOTE: Mac OS 10.5 and 10.6: If Printer and Presets are the only options on the Print window, click the blue down arrow to the right of the printer name, this will expand the Print window. In some programs, Copies & Pages may not be listed, you will need to click the name of the Program near the middle of the window.

 

d. Select "Thicker Paper" for Media Type

 

e. If you wish to save the changes made on the Print window, a Preset must be created and saved. Click on Standard next to Presets then select Save As. Type a name for this preset and click OK. Each time the Print window is opened click Standard next to Presets and select the name of the Preset you wish to use.

 

f. Click Print.

 

- If the print does not have any issues, discontinue troubleshooting. 

 

- If the print rubs off, continue to STEP 5.

 

5. If the print rubs off and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

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