The following can
cause the Status LED lamp to flash RED:
A. The printer is
having problem feeding out the label, not detecting the black box on the right
side of the backing tape or a Cutter error.
Brother DK label/tape rolls and Pitney Bowes postage label rolls can be use with
B. The DK
label/tape roll “Size” in the printer does not match the “Size”
selected in the software.
Size of the DK label/tape roll is listed on the left side of the
C. There is a
communication error between the PC and the label printer.
Please follow the
steps below to isolate the problem.
1. See if there is
an error message on the PC screen; it may give a clue to why the Status LED is
2. Turn the printer
OFF and back ON again. The Status LED should light up in
GREEN. If not, turn OFF the printer and check the area where the
label exits from the printer. Remove any label that may have jammed inside
the printer. Turn ON the printer; if the Status LED continues to
flash RED, then the printer needs service.
3. Press the
FEED button, the Status LED should remain GREEN. If a Die-cut label
roll is installed in the printer, it is normal for the printer to feed the
label/tape backward when the FEED button is pressed. As long as the Status
LED remains GREEN, it is OK.
If the Status LED
in not GREEN, turn OFF the printer and try reinstalling the DK label/tape
labels/tape is NOT under the right foot of the spool (the foot has to make
direct contact with the five switches located on the right side of the
compartment). The tab on the right side of the spool has to slide between
the opening of the guides on the right side and the roll is seated firmly in the
Ensure the tape
backing is facing up (contains the Brother logo and the black boxes) and the
label/tape facing down, thread the end of the roll into the slot until the edge
of the roll can be seen at the front of the printer. If the end cannot be
threaded through to the front of the printer, there could be a label jammed
inside the printer. Insert a business card from the DK roll compartment
and try pushing the jam label out toward the front of the printer.
4. Press the
CUT button, the Status LED should remain in GREEN.
5. Go to the
P-touch Editor software; ensure the label Size selected in the software matches
the DK roll Size in the printer, both visually and by clicking on the Check
Media button/icon and then try printing a test label.
6. If the label
size matches and the Status LED still changes from GREEN to flashing RED or
“Communication error” message appears when attempting to print a
A. Ensure the Wi-Fi
LED (next to Status) is ON; if not, hold down the Wi-Fi button until it turns
B. Try un-install
and re-installing the driver.
A. Ensure that the
USB cable is connected at both ends.
B. If the USB cable
connected to a hub, try connecting the USB cable directly to the PC.
C. Try connecting
the USB cable to another USB port of the PC.
D. Try another USB
E. Try un-install
and re-installing the driver. If possible, try connecting the printer to
If the problem
persists, your machine may require service.
The machine has a
two year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: