printing from your PC can occur for various reasons. The most common
reason a Brother machine may stop printing, is because the connection between
the computer and the Brother machine is lost. This can occur as a result
of wrong settings or configuration on the printer driver. There are
several basic troubleshooting steps you can take to resolve this
1: VERIFY THE STATUS OF THE BROTHER MACHINE
Make sure that the Brother machine is turned on.
Check the LCD screen for any error messages. An example would be "Paper
Jam" or "Ink/Toner Empty". If the LCD screen shows an error, troubleshoot
to clear the particular problem.
2: VERIFY THE CONNECTION OF THE BROTHER MACHINE AND COMPUTER
and then reconnect the USB cable from the computer and the Brother
machine. Make sure the interface cable has a secure connection to both the
Brother machine and your computer. If you are using a USB hub, remove it
and connect directly to the computer.
We recommend that the USB cable supports the following
A/B 1.1 or 2.0 that is 6 feet (2 meters) or less.
that the cable is connected to the USB port on the machine and not a Network
port, Line Jack, Ext Jack, PictBridge port, or any port other than the USB
Cycle the power to the Brother machine for about 15 seconds.
3: VERIFY THAT THE PRINTER DRIVER IS INSTALLED
1. Open the Printer
(Settings) => Control Panel => Printers (and Faxes)
Start => Control
Panel => Printers and Other Hardware => View Installed
=> Control Panel => Hardware and Sound => Printers.
Verify that the Brother printer in the list. If the Brother printer is
listed, continue to PART 4.
If the Brother printer is not listed, the driver may not be installed
properly. Refer to PART 8.
VERIFY THAT THE BROTHER PRINTER IS SET AS DEFAULT
that the Brother printer is set as default. This is especially important
if you use the print icon to print from within applications. If the
Brother printer is set as the default printer, it will have a check mark in
front of the icon.
set your Brother machine as the default printer, right click on the
Brother "Printer Driver" and select Set As Default
5: VERIFY THAT THE PRINTER STATUS IS READY AND THE PRINT QUEUE IS
While in the Printer's folder, locate the Brother printer in the list and hover
your mouse over the Brother printer icon. Below is an example of what you
Status: Ready (Could also state: OFFLINE or PAUSED)
0 (Could be any number)
there are any documents waiting in the queue, right-click on the Brother printer
and select Cancel All Documents. This should clear the
If the status states: Use Printer Offline, right-click on the Brother
printer and uncheck Use Printer Offline or select Use Printer
Online depending on your operating system.
If this is not an option, continue troubleshooting.
If the status states: Paused, right-click on the Brother printer and
uncheck Pause Printing or select Resume Printing. This
should allow the printer to resume printing.
6: ATTEMPT A TEST PRINT
Right-click on your Brother driver and select Properties.
the General Tab, click the PRINT TEST PAGE button.
the test page prints, then your issue is resolved.
the test page does not print, close the Printer Properties window and
delete the job from the queue by right-clicking on the printer and selecting
Cancel All Documents.
7: VERIFY PRINTER PORT SETTINGS
1. While in the
Printer's folder, right-click on your Brother "Printer Driver" and select
2. Click on the
Ports Tab and verify the port that is selected for your machine. If
it is not set for the correct port, change it to the correct port. The
port should be USB00x. (x is a number).
a. If there are
multiple USB Virtual Ports, you may have to test each one to determine which
will allow the machine to print. After any failed attempts, clear the
print queue and try a different port. If you still can't print, continue
b. If there are no
USB Virtual Ports to select, then either there is no communication between the
Brother Machine and the computer or there is a problem with the computer's
Verify the USB
cable is connected properly, try multiple ports on the computer, and try another
known working cable.
If you still do not
have a USB virtual port available, try connecting the machine to another
computer. If the machine works on a second computer, then the issue is
with the original computer's Operating System not properly loading the USB
controllers. Contact your computer manufacturer for further
Do not attempt to create a local port. The correct ports should be
automatically created by the Operating System.
REINSTALL THE BROTHER DRIVERS
close all applications before running the Repair MFL-Pro Suite.
The machine must be turned ON and the interface cable must be connected to run
the repair. Turn on your computer and log on with Administrator
Insert the supplied CD for your Operating System into your CD drive. If the
language screen appears, select your language. If you are not
prompted with the language screen, go to My Computer, then double click
on the MFL-PRO icon.
CD-ROM main menu will appear. Click Initial Installation => Repair
When the software prompts to turn off machine and disconnect the USB connection,
do so, then click YES.
When the License Agreement appears, click YES if you agree to the
Select Local Connection (USB), and then click NEXT. The
installation will continue.
If you do not want to monitor the machine's status and error notification from
your computer, uncheck Enable Status Monitor. Otherwise, leave the
box checked. Click NEXT.
When prompted to connect the cable:
Remove the label covering the USB interface connector on the back of the Brother
Connect the USB Interface cable to your Brother machine. Then connect the
other end to an available port on the computer and power on the Brother
Brother recommends you use a type A/B USB cable that is no longer than 6 feet
directly connected from the machine to your computer. Other cable
configurations may work, but connection loss is common.
The installation will continue automatically and the screens will appear one
after another. Please wait. It will take a few moments for all the
screens to appear.
Do not try to cancel any of the screens during this installation.
If asked: Would you like to install this device software? Click
When the On-Line Registration screen is displayed, make your selection and
follow the on-screen instructions. Once you have completed the
registration click NEXT to continue the installation.
Select Yes, I Want To Restart My Computer Now and click
FINISH. The computer will restart.
After restarting the computer you must be logged on with Administrator
Once the computer restarts, you will be prompted to select an option for
firmware update notification. Make your selection and click
Internet access is required for any firmware upgrades.
Attempt to print again.
you can print, then the issue is resolved.
you are still unable to print, try a different USB cable within the recommended
specs or a different port on the computer to determine if the issue is with the
interface, or try connecting and printing from another computer to determine if
the issue is specific to this computer's operating system.