Description of Problem 100000028348
The Drum and Error LEDs are flashing on and off. The Status Monitor states
"Drum Error". What can I do?Description of Solution 200000036335
If the Drum LED
(yellow) and Error LED (amber/orange) are flashing on and off or if the Status
Monitor displays the message "Drum Error", the corona
wire of the drum unit has become dirty.
strongly recommends that customers use only genuine Brother drum units and/or
toner cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability. Using non-Brother supplies may affect the
hardware performance, print quality and machine reliability. The Brother limited
warranty does not apply to any problem that is caused by the use of third party
drum units, toner cartridges or toner.
drum unit part number is DR720 and is a consumable item that requires periodic
are many factors that determine the actual drum life, such as temperature,
humidity, type of paper and how much toner you use for the number of pages per
print job. The estimated drum life is up to 30,000 pages in accordance with
ISO/IEC 19752. The actual number of pages your drum will print may be
significantly less than these estimates. Because we have no control over
the many factors that determine the actual drum life, we cannot guarantee a
minimum number of pages that will be printed by your drum.
Press the cover release button and then open the front cover.
Remove the drum unit and toner cartridge assembly.
recommend that you place the drum unit and toner cartridge assembly on a piece
of paper in case you accidentally spill or scatter toner.
you have just used the machine, some internal parts of the machine will be
extremely hot. Wait for the machine to cool down before you touch the internal
parts of the machine.
Clean the corona wire inside the drum unit by gently sliding the green tab from
left to right and right to left several times. Be sure to return the green tab
to the home position (1) at the far left making sure it snaps into place before
you put the drum unit and toner cartridge assembly back into the
the green tab is not returned to the home position, printed pages may have a
Reinstall the drum unit and toner cartridge assembly into the
Close the front cover.
the error message clears, the issue is resolved.
the error was not cleared, the drum has reached the end of its life. Replace the
drum with a new out of box Brother DR720.
the drum was already replaced and the error did not clear, continue to the next
Open the front cover.
Press and hold the GO button until all six LEDs light up.
Release the GO button.
Close the front cover of the machine.
the error continues and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the link
you can contact Brother Customer Service by calling 1-877-Brother
(1-877-276-8437) Monday through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.