issue you are experiencing could be the result of a poor connection between the
Brother machine and the computer or incorrect driver installation. Please
follow the steps below to troubleshoot.
1: VERIFY THE BROTHER
MACHINE IS POWERED ON AND THERE ARE NO ERRORS
1. If the LCD
screen is blank, then the Brother machine is not powered on or is in sleep
mode. Press a button on the machine to see if it wakes from sleep
mode. If it does not, then verify that it is plugged into a working outlet
and any power switches are turned to the ON position.
2. Check the
LCD screen for any error messages. An example would be "Paper Jam" or
"Ink/Toner Empty". If the LCD screen shows an error, troubleshoot to clear
the particular problem.
2: VERIFY THE CABLE CONNECTION AND CYCLE THE POWER
Remove the USB cable from both the computer and the Brother machine. Leave
them unplugged for a few seconds, and then securely reseat the cable into both
devices. Ensure the cable is connected to the USB port on the machine and
not a Network port, Line Jack, Ext Jack, PictBridge port, or any port other than
the USB port.
Brother recommends you use a type A/B 1.1 or 2.0 USB cable that is no longer
than 6 feet (2 meters), directly connected from the Brother machine to an
available USB port on your computer. Do not connect your interface cable
through any hubs, splitters, or other pass-through devices.
Power off the Brother machine, wait for about 15 seconds and then power it back
3: VERIFY THE DRIVERS ARE INSTALLED
2. In the line
labeled Search Programs and Files type: Cameras
3. Click the link
for View Scanners and Cameras.
4. Verify that the
Brother scanner is listed.
the Brother scanner is listed, continue to PART 4.
the Brother scanner is not listed, continue to PART 5.
A TEST SCAN
Place a document face down on the flatbed of the Brother machine or in the ADF
(Automatic Document Feeder) depending on your Model.
2. Click Start
=> All Programs => Windows Fax and Scan.
3. Click NEW
4. If prompted,
choose your Brother "Scanner Driver" or click Change and select
your scanner. Click OK.
If you only have one imaging device you may not be prompted with this
5. Choose your
preferred scanner settings and then click SCAN.
the machine scans, then the Brother machine and its driver are working
you receive any error message, continue to PART 5.
CHECK DEVICE MANAGER AND MACHINE CONNECTIVITY
Computer and select Properties.
3. Click Device
4. Click the
triangle in front of Imaging Devices to expand the list.
that the Brother "Scanner Driver" is in the list.
the scanner is listed with no "?" or "!", but you couldn't scan previously or
the driver didn't appear in the scanner folder, continue to PART 6.
you are not able to locate the Brother USB scanner or the entry for Imaging
Devices, continue to PART 5-6.
for entries in the Device Manager labeled "Other Devices" or with a "?" or "!"
in front of the icon.
you find any, then they may be entries for the Brother machine. Continue
to PART 6.
you don't find any entries with "?" or "!", then there is no communication
between the two devices. You may try the following steps to re-establish
the USB cable is securely connected to the correct port on the computer and the
another USB type A/B Cable.
the Brother machine to another computer and check that computer's Device Manager
for connectivity. This will help determine if there is a problem with the
first computer or the Brother machine.
RESTART THE WINDOWS IMAGE ACQUISITION (WIA) SERVICE
1. On the computer,
Start => Control
Panel => System And Security => Administrative Tools.
2. Double-click on
3. Locate and
double-click on the Windows Image Acquisition (WIA) Service.
If you are not able to locate the service, then there is a problem with your
computer's Operating System that will prevent you from
scanning. Contact your computer manufacturer for further
4. Check the
Startup Type, and make sure it is set to Automatic. If it is
set to anything else change it to Automatic.
5. Verify the
If the Service is
Started, press STOP, and then press START to restart the
If the Service is
Stopped press START to restart the service.
you receive any error messages while configuring or restarting the service, or
you are not able to start the service, there is a problem with the computer's
Operating System that will prevent you from scanning. Refer the customer
to the computer manufacture for further support.
OK to close the Windows Image Acquisition (WIA) Service, and close
the Services window.
Attempt to scan again.
you are able to scan, then the issue is resolved.
you are still unable to scan, continue to PART 7.
REINSTALL THE BROTHER DRIVERS
Refer to the solution: "How
do I run the MFL-Pro repair?"
to scan again. If you are able to scan, then the issue is resolved.
If you are still unable to scan:
Attempt to scan
using different ports on the computer and a different USB cable within the
recommended specifications to determine if the issue is with the interface
Attempt to scan by
connecting the machine to another computer to determine if the issue is specific
to this computer's hardware or Operating System. If you can scan from a
second computer, then contact your computer manufacturer to troubleshoot the
first computer's hardware or Operating System.