Description of Problem 100000028831
How do I clear the message "Print Unable XX"?Description of Solution 200000036992
message "Print Unable" (followed by a two digit code) will appear on the display
if there is a mechanical malfunction of the Brother machine.
Turn OFF the Brother machine's power switch (located on the right side of the
machine), and then turn the switch back ON.
there are no errors on the LCD, go to STEP 3.
If the message "Print Unable XX" has been replaced by "Fuser Error" or
"Self-Diagnostic", continue to STEP 2.
If the "Print Unable" message returns, go to Warranty
Leave the machine with power ON for 15 minutes.
If the "Fuser Error", "Self-Diagnostic", or "Print Unable XX" message returns,
go to Warranty Options.
Press the MENU, 6 (Print Reports), 4 (User Settings),
START. The User Setting list will print out.
If the message returns, continue to Warranty
the message returns and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the link
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.