Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000028928

How do I add a local or network printer driver on a Windows XP or Server 2003 computer?


Description of Solution 200000037133

These steps assume you are installing from the software CD. Drivers may also be downloaded from http://www.brother-usa.com/downloads.

 

1.  For Local users, if you haven't already done so, connect the interface cable and power on the machine.

 

For network users, the Brother machine should first be connected to the network in order to add the printer driver.

 

2. Open the Printer Folder:

 

- Click Start => Printers and Faxes

 

- Click Start => (Settings) => Control Panel => Printers (and Faxes)

 

- Click Start => Control Panel => Printers and Other Hardware => View Installed Printers

 

3. Click Add a printer or double-click Add Printer (Depending on your operating system).  

 

4. When the Add Printer wizard appears, click NEXT.

 

5.  Choose Add a Local Printer or Local Printer attached to this computer and click NEXT.

 

NOTE: Do not check Automatically Detect and Install my Plug and Play printer.

 

6. Select a port based on your connection type.  Your options will vary based on the specifications of the machine.

 

a. USB Users:  The port name will be USB00X (X = 0-9).

 

NOTE:  If there are no USB Virtual Ports to select, then either there is no communication between the Brother Machine and the computer or there is a problem with the computer's Operating System.

 

Verify the USB cable is connected properly, try multiple ports on the computer, and try another known working cable.

 

If you still do not have a USB virtual port available, try connecting the machine to another computer.  If the machine works on a second computer, then the issue is with the original computer's Operating System not properly loading the USB controllers.  Contact your computer manufacturer for further support.

 

WARNING:  Do not attempt to create a local port.  The correct ports should be automatically created by the Operating System.

 

b. Parallel Users: LPT1.

 

c. Network Users:  The port name depends on your network configuration, but may be the printer's IP address or Node Name.  If you are unsure of what to choose, contact your network administrator for further assistance.  Select an existing network port, or to create a new network port complete the following steps:

 

i.  Choose Create A New Port => Standard TCP/IP Port then click NEXT.  The Standard TCP/IP Printer Port Wizard will appear.

 


 

ii.  Click NEXT.

 

 

iii.  In the field labeled PRINTER NAME OR IP ADDRESS, type the Node Name or IP address of your Brother machine, and then click NEXT.

 

 

NOTE:  If you receive an error stating: "A port with that name already exists.", click OK.  Then in the Port Name field on the wizard, slightly modify the auto-filled Port Name only.  Do not change the Printer Name or IP Address.  For example, change the port name from IP_10.10.130.13 to IP_10.10.130.13a.  The actual port name will depend on the IP address for your Brother machine.

 

 

 

 

 

iv.  If you receive a window stating: "Additional Port Information Required", then the computer is not communicating properly with the Brother machine.  Some common causes of this issue are:

 

-  Firewalls and security applications

-  A conflict with another application running on the computer

-  An IP Address conflict with another device on the network

 

Troubleshoot or eliminate as many of these factors as possible.  For Windows Firewall users, click here  if you need instructions for disabling the Windows Firewall.  For a third-party firewall, such as Norton or McAfee, refer to your software's documentation for instructions on how to disable the application.  Contact your computer manufacturer or network admin to further troubleshoot network communication conflicts.

 

 

v.  If you receive a window stating: Completing the Add Standard TCP/IP Printer Port Wizard, look for the section labeled Adapter Type.  If the communication is successful, this section should indicate that the computer is communicating with a Brother Print Server or will list the node name of the Brother Machine displayed as BRN or BRW followed by a combination of letters and numbers.  Click FINISH.

 

 

7.  Click HAVE DISK.

 

8.  Click BROWSE and specify the location of the drivers on the disc.  (Ex: x:\install\driver\gdi\32\usa)  The location will vary depending on your machine.

 

9.  Click OPEN.

 

10.  Click OK.

 

11.  Select the model name and click NEXT

 

12.  If you receive a message stating that a driver is already installed, select Replace Existing Driver and click NEXT.

 

13.  We recommend that you leave the default printer name.  Choose if you want to set the printer as default.  Once you have made your selections, click NEXT.

 

14.  Select a Printer Sharing option and click NEXT.

 

15.  You may select to print a test page.  Once you have made your selection, click NEXT.

 

16.  Click FINISH.  The driver will now install.

 

NOTE: You may receive a message stating: The software you are installing for this hardware: Printers, has not passed windows logo testing to verify its compatibility.  Click CONTINUE ANYWAY.  The installation will continue until completion.

 

 

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