Description of Problem 100000028931
How do I add a local or network printer driver on a Windows 7 or Server 2008
R2 computer?Description of Solution 200000037139
steps assume you are installing from the software CD. Drivers may also be
downloaded from http://www.brother-usa.com/downloads.
For Local users, if you haven't already done so, connect the interface
cable and power on the machine.
network users, the Brother machine should first be connected to the network in
order to add the printer driver.
Open the Printers folder.
Start => Control Panel => Hardware and Sound => Devices and
Depending on your connection type, make one of the following
Add A Local Printer and continue to STEP
Click Add a
Network, Wireless, or Bluetooth Printer and continue to
Select a USB port and click NEXT. The port should be USB00x.
(Where x is a number). Continue to STEP
If there are no USB Virtual Ports to select, then either there is no
communication between the Brother Machine and the computer or there is a problem
with the computer's Operating System.
Verify the USB cable is connected properly, try multiple ports on the computer,
and try another known working cable.
If you still do not have a USB virtual port available, try connecting the
machine to another computer.
If the machine works on a second computer, then the issue is with the original
computer's Operating System not properly loading the USB controllers.
Contact your computer manufacturer for further support.
Do not attempt to create a local port. The correct ports should be
automatically created by the Operating System.
5. You will see a
message stating: Searching For Available Printers. The list will
populate with available printers.
6. Select your
Brother machine from the list of available printers and click NEXT.
the machine is not found, then the computer is not communicating properly with
the Brother machine. You will need to configure the machine to communicate
with your network using the initial setup instructions provided with the
Click HAVE DISK.
Click BROWSE and specify the location of the drivers on the disc.
(Ex: x:\install\driver\gdi\32\usa) The location will vary depending on
Select the model name and click NEXT.
If you receive a message stating that a driver is already installed, select
Replace The Current Driver and click NEXT.
It is recommended that you leave the default printer name and click NEXT.
Select a Printer Sharing option and click NEXT.
If you want to use your Brother machine as the default printer, check Set As
The Default Printer.
You may click PRINT A TEST PAGE to check if your machine is working
Click FINISH. The driver is now installed.
may receive a message stating the software has not passed logo testing.
Click CONTINUE ANYWAY. The installation will continue until