the Paper LED is flashing and Error LED is solid, this indicates either a paper
jam, incorrect paper size for auto DX (duplex), or a paper size
Verify the program being printed from (MS Word, Quickbooks, etc.) and the
correct drivers are loaded on the computer.
Check for a paper jam inside the printer:
Press the front cover release button and open the front cover.
Slowly take out the drum unit and toner cartridge assembly. If paper is jammed,
it will be pulled out with the drum and toner unit.
the drum and toner unit on a piece of disposable paper or cloth to avoid
spilling and scattering the toner.
Remove the toner cartridge from the drum by holding down the lock lever (green
tab) on the right side of the drum unit and lift the toner out.
Handle the toner cartridge carefully. If toner scatters on your hands or
clothes, immediately wash it off with cold water.
Remove any jammed paper found in the drum unit.
Place the toner cartridge into the drum (be sure it clicks into
Reseat the drum unit into the printer pressing it in securely.
Close the front cover making sure it latches on both sides.
Open the MP tray and remove any paper from the MP tray. Close the MP
Check if the paper tray is installed correctly as follows:
Pull the paper tray completely out of the printer.
Pull any jammed paper down and out of the printer.
While pressing the green paper-guide release lever, slide the paper guides (1)
to fit the paper size. Make sure the guides are firmly in the slots.
Slide the paper tray back into the printer. It should slide in smoothly; if it
doesn't, check for any obstructions where the tray slides into the machine such
as a paper clip, pen, paper, or other item.
Make sure the Paper LED is off and then, the Ready LED turns green.
the printer does not start printing, press the GO button.
Check that the paper size selected in the printer driver setting matches the
size of paper you have in the MP tray or paper tray. The paper sizes you can use
for automatic duplex printing is A4, letter, legal, or folio. Press GO
after verifying the paper size is correct.
to the solutions before for more information.
do I adjust the default preferences of my printer driver in Windows XP, Vista,
7, Server 2003, Server 2008, or Server 2008 R2?
do I adjust the default preferences of my printer driver in Macintosh OS X
10.5.8, 10.6, or 10.7?
the printer still indicates the error, perform a factory reset on the printer by
doing the following:
Turn off the printer.
Make sure that the front cover is closed and the power cord is plugged in.
Hold down GO as you turn on the power switch. Keep GO pressed down
until all the LEDs light up and then Ready LED turns off.
Release GO. Make sure that all the LEDs are off.
Press GO eight times. Make sure that all the LEDs light up to indicate
the print server has been reset to its factory default settings. The printer
the problem continues and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the link
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.