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Description of Problem 100000028979

How do I clear the solid Paper and Error LEDs (lights)? The Status Monitor states No Paper. What should I do?


Description of Solution 200000037204

If the Paper and Error LEDs (light) of your machine are on steady and the Status Monitor states "MP Tray", continue to STEP 1.

 

If the Paper and Error LEDs (light) of your machine are on steady and the Status Monitor states "No Paper T1" or "No Paper T2", go to STEP 4.

 

If the Paper and Error LEDs (light) of your machine are on steady and you are not sure what the Status Monitor message is, continue to STEP 1.

 

BLHL_Trays.jpg

 

1. Open the manual feed cover. Pull out the MP tray support (1) and unfold the flap (2).

 

 

 

2. Using both hands, slide the manual feed paper guides to the width of the paper that you are going to use.  Make sure the paper is below the max fill mark (1) on the paper guide.

 

 

3. Press the GO button.

 

- If the page prints and Paper and Error LEDs s turns off, the print job was sent to the MP tray of the printer. Discontinue troubleshooting.

 

- If the page prints and the Paper and Error LEDs s come back on, a multiple page print job was sent to the manual feed slot of the printer. You can either keep loading one sheet of paper in the manual feed slot until the entire document prints and the Paper and Error LEDs s turn off or you can cancel the print job, refer to the solution " How do I cancel print jobs using the printer control panel or print queue in Windows XP, Vista, 7, Server 2003, Server 2008, or Server 2008 R2 or Macintosh OS X 10.5.8, 10.6, or 10.7?"

 

- If the page does not print and the Paper and Error LEDs s stay on, remove the paper from the manual feed slot and continue to STEP 4.

 

4. Make sure you use paper that meets Brother's recommended paper specifications.  You can use the following types of print media: thin paper (16 - 20 lbs), plain paper (20 - 28 lbs), thick paper (28 - 43 lbs), bond paper, recycled paper, labels, or envelopes. Please make sure you are using paper that is 20 - 24 lb, made for plain-paper copying, and is specifically marked for use in a laser printer.

 

- If the paper being used meets these requirements, continue to STEP 5.

 

- If the paper being used does not meet these requirements, it should be replaced with paper that meets the recommended specifications.  To continue troubleshooting, continue to STEP 5.

 

5. Adjusting the media type and paper source in the printer driver may resolve this issue. Select the media you are using for Media Type, and select "Manual" for Paper Source.

 

Refer to the solution before for more information.

 

When I try to print from Microsoft Word or another program, I receive a message stating: Manual Feed Load Paper, No Paper, Reload paper in MP Tray, or Insert Paper Manual Feed. What can I do?

 

6. Send a print job to the printer.

 

- If the Paper and Error LEDs s turn off and your page prints, discontinue troubleshooting.

 

- If the Paper and Error LEDs s stay on, continue to STEP 7.

 

7. Pull the paper tray completely out of the machine and remove any paper from it.

 

 

 

8. While pressing the green paper-guide release levers, slide the paper guides (1) to fit the paper size.  Make sure that the guides are firmly in the slots.

 

 

 

NOTE: For legal size paper, press the release button in the bottom of the paper tray and then pull out the back of the paper tray. 

 

 

 

a. Inspect and see if the green plastic paper guide in the rear of the paper tray is damaged, removed, or missing.

 

 

 

- If yes, this is a likely cause of your issue.  Proceed to the following solution:  The green plastic guide in the rear of my paper tray is damaged, removed or is missing. What do I do?

- If no, proceed to STEP 9.

9. Turn the stack of paper over and put some of the paper back into the tray and make sure of the following:

 

a. The paper is below the maximum paper mark. Over-filling the paper tray will cause paper jams.

 

 

 

b. The side to be printed on must be face down.

 

c. The paper guides touch the sides of the paper so it will feed properly.

 

d. Put the paper tray firmly back into the machine.  Make sure that it is completely inserted into the machine.

 

10. Send a print job to the printer.

 

- If the Paper and Error LEDs turns off and your page prints, discontinue troubleshooting.

 

- If the Paper and Error LEDs stays on, continue to the next step.

 

11. If the paper pick-up roller is dirty, the machine may not feed paper.  In that case, clean the paper pick-up roller as follows:

 

a. Turn off the machine's power switch.  Disconnect all cables, and then unplug the power cord from the AC power outlet.

 

b. Pull the paper tray out of the machine.

 

c. Remove all of the paper and anything that may be stuck inside, from the paper tray.

 

d. Lightly moisten a lint-free cloth with lukewarm water, and then in the paper tray, wipe the separate pad (1) to remove any dust.

 

 

e. Wipe the two paper pick-up rollers (1) inside the machine.

 

 

f. Put the paper back into the paper tray.

 

g. Put the paper tray back in the machine.

 

h. Plug the machine's power cord back into the AC power outlet first, and then reconnect all cables.  Turn on the machine's power switch. 

 

12. Send a print job to the printer.

 

- If the Paper and Error LEDs turns off and your page prints, discontinue troubleshooting.

 

- If the Paper and Error LEDs stays on, continue to the next step.

 

13. Adjusting the media type and paper source in the printer driver may resolve this issue. Select the media you are using for Media Type, and select "Tray 1" for Paper Source.

 

Refer to the solutions before for more information.

 

How do I adjust the default preferences of my printer driver in Windows XP, Vista, 7, Server 2003, Server 2008, or Server 2008 R2?

 

How do I adjust the default preferences of my printer driver in Macintosh OS X 10.5.8, 10.6, or 10.7?

 

14. Send a print job to the printer.

 

- If the Paper and Error LEDs turns off and your page prints, discontinue troubleshooting.

 

- If the Paper and Error LEDs stays on and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

 

 

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