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Description of Problem 100000029207

The message "Please Wait" or "Warming Up" is frozen on the display of my Brother machine. What can I do?


Description of Solution 200000037547

If the "Please Wait" or "Warming Up" message is frozen on the LCD of the Brother machine for several minutes, follow the steps below:

 

1. Turn off the power to the Brother machine using the power switch on the right side of the machine. Wait approximately 10 seconds. Turn the power back on.

 

- If the issue continues, continue to the next step.

 

2. Check how the power cord of the Brother machine is connected.  If the power cord is connected to a power strip, surge protector, uninterruptible power supply/battery backup, DC to AC converter, or power inverter, turn off the power to the Brother machine, disconnect the power cord from the power device, connect it directly to a standard power outlet, and turn on the power to the Brother machine.

 

NOTE:  To protect your investment against power surges and lightning, Brother strongly recommends that you connect your machine to a surge protector.  In particular, we suggest that you use a surge protector that is compatible with standard AC power cords.

 

3. If the machine is able to power up normally, the power device to which the Brother machine was connected may not be able to support the power requirement of the Brother machine, or it may not be able to support the combined power requirement of the Brother machine and all other items plugged into the device.

 

If the Brother machine's power cord is going to be connected through another device, ensure that the device is able to support the combined power requirement of all connected equipment. 

 

4. If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

 

 

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