Answer to your Frequently Asked Question:

 
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Description of Problem 100000029306

How do I clear black vertical lines that appear on images I scan into my Macintosh Computer?


Description of Solution 200000037683

Black lines that appear on scanned images are typically caused by dirt or correction fluid (white out) on the scanner unit.

This problem is usually resolved by running the cleaning sheet through the machine two or three times to eliminate all dirt or debris on the glass.

If the problem continues, you can contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays.

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