Answer to your Frequently Asked Question:

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Description of Problem 100000029349

Why is the machine not feeding the tape out?

Description of Solution 200000037725

1. Check that the cassette tape is not empty; there should be no vertical stripes, bars, or lines on the clear ribbon.  If there is, replace the cassette tape with a new one.

2. If the back cover is not closed completely, the tape will not feed out.  Open the back cover and close the cover again, ensure it is completely closed.


3. Try another cassette tape.  


4. Replace all six “AAA” batteries with all new alkaline batteries, NOT just two or three (If using rechargeable batteries, test machine with all new alkaline batteries).


If the problem persists, your machine may require service.


The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.


If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

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