Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000029371

When installing the software or printer driver in Windows, I receive an error beginning with 0x0 or 0x8 and the installation fails. What can I do?


Description of Solution 200000037755

 

This is an indication that there is a problem with the computer's operating system or something is interfering with the installation.  Try disabling all firewalls, anti-virus or other security software suites and install again.

 

If you still receive the error message you may be able to add the printer using the Add Printer Wizard. For instructions on how to add the printer using the Add Printer Wizard, refer to one of the following solutions for your operating system:

 

NOTE: Your machine may not be compatible with all listed Operating Systems.  You may view the specifications for your machine at http://www.brother-usa.com/

 

-         How do I add a local or network printer driver on a Windows XP or Server 2003 computer?

 

-         How do I add a local or network printer driver on a Windows Vista or Server 2008 computer?

 

-         How do I add a local or network printer driver on a Windows 7 or Server 2008 R2 computer?

 

-         How do I add a local or network printer driver on a Windows 8, 8.1, or Server 2012 computer?

 

 

If you cannot add the printer using these steps, please contact your computer manufacturer or system admin for support.

 

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