Answer to your Frequently Asked Question:

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Description of Problem 100000029398

How do I install the Brother MFL-Pro suite from the CD in Windows XP, Vista, 7 or 8 using the USB interface?

Description of Solution 200000037789

To connect your Brother machine to your computer using a USB interface follow the steps listed below:


1.  Ensure that you are logged on to your computer with Administrator rights.


2.  Close any applications running before installing the MFL-Pro Suite.


3.  Ensure the machine is powered off and the interface cable is disconnected before attempting to install.  For applicable models, ensure there is no USB flash drive inserted in the machine.


4.  Insert the software CD that is compatible with your Operating System into your CD-ROM drive. If the model name screen appears, choose your machine. If the language screen appears, choose your language.


NOTE:  If the CD does not automatically run, double click on (My) Computer on your desktop or through the File Explorer or click Start => Computer.  Then double click on the Brother MFL-Pro Suite icon to run the CD.


5. The CD-ROM main menu will appear. Click Install MFL-Pro Suite.



6. Click YES if you agree to the terms of the license agreements.


7. Choose Local Connection (USB) and then click NEXT.



8. When prompted to Plug in the USB cable, connect the USB cable to the USB port in the Brother machine and to an available USB port on your computer:


a. Lift the scanner cover until it locks securely into the open position.


b. Connect the USB cable to the USB port marked with a symbol.  You will find the USB port inside the machine on the right as shown below.



c. Carefully guide the USB cable into the cable channel and out the back of the machine.  Connect the cable to your computer.  Make sure that the cable does not restrict the cover from closing, or an error may occur.



d. Lift the scanner cover to release the lock (1).  Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.



NOTE:  Brother recommends you use a type A/B USB cable that is no longer than 6 feet directly connected from the machine to your computer.  Other cable configurations may work, but connection loss is common.


9. Turn the Brother machine on.  The installation should automatically continue.


10. The installation will continue automatically and the screens will appear one after another.  Please wait. It will take a few moments for all the screens to appear. Do not try to cancel any of the screens during this installation. 


NOTE: If a Windows Security screen appears, click the check box and click Install to complete the installation correctly.


11. If you receive the Environmental Advice for Imaging Equipment screen, click NEXT to continue the installation.


12.  When the On-Line Registration screen is displayed, make your selection and follow the instructions.  Then click NEXT.


13.  If you do not want to set your machine as the default printer, uncheck Set as Default Printer and then click NEXT.


14. Select Yes, I want to restart my computer now.  Click Finish.  After restarting the computer, you must log on with Administrator rights.



15. When the computer restarts, the following screens will appear:


-      When the Software Update Setting screen appears, choose the software update setting you wan and click OK.


-      If the Brother Product Research & Support Program starts up, follow the on-screen instructions if you would like to participate.


NOTE: Internet access is required for the software update and the Brother Product Research & Support Program.




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