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Description of Problem 100000029492

Why is the tape jamming inside the machine?

Description of Solution 200000037900

1. Open the back cover and remove the cassette tape from the machine.  Ensure the end of the tape is fed under the tape guide at cassette tape corner. If not, it will feed out in the wrong direction and cause the tape to jam.  You can attempt to reinsert the tape under the tape guide.  The clear and color ink ribbons need to be in under a separate tape guide.


Note: Normally the color ink ribbon (behind the clear film ribbon) goes back into the cassette.  If it attaches to the backing tape (went between the clear and backing tapes), then the cassette tape needs to be replaced.



Note: After a label is printed, do not pull on the label; the label must be cut from cassette tape.  If not, the cassette tape can be damaged and cause the next label to jam inside the machine.


A dull cutter could cause the same problem.  The label is not cut off completely from the cassette tape and when pulled, it causes the color ink ribbon to attach to the tape backing, causing the next label to jam inside the machine.


2.  Check the area by the two black rollers and the tape exit area, remove any pieces of label or foreign objects that may be stuck inside the machine.


3. Ensure the Cutter unit is in place.  The Cutter unit consists of the two green plastic parts by the tape exit slot; if missing, it could cause the tape to feed out in the wrong direction and jam.


4. Reinstall the cassette tape and close the back cover. Ensure the cutter lever is not jammed. Press down on the cutter lever and then release the lever.  The cutter lever should move about a 3/4-inch. When the lever is released, it should spring back up to the initial position.


Note: The cutter lever will not move if the back cover is not fully closed.


a. If the cutter lever jams, try removing the Cutter unit and reinstalling it back into the machine.  The Cutter should go straight down into the machine, do not twist the cutter when pushing it into the machine.


Reinstall the cassette tape, close the back cover, and check the movement of the lever again.  If the problem persists, your machine may require service.


b. If the cutter lever moves freely, print out a test label.


5. Try another cassette tape and print out a test label.


If the problem persists, your machine may require service.    


The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.


If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

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