To clear the message "Jam Inside",
perform the steps listed below.
1. Pull the paper tray completely
out of the machine.
2. Use both hands to pull the
jammed paper out of the paper tray opening.
3. Press the front cover
release button and then open the front cover.
WARNING: If you have just used the machine, some parts inside the
machine may be extremely hot.
4. Remove the drum unit and toner cartridge assembly from the
machine. The jammed paper may be pulled out with the toner cartridge and
drum unit assembly, or removing the drum and toner assembly may release the
paper so you can pull it out of the paper tray opening.
- If you are able to remove the
drum assembly and jammed paper, continue to STEP
- If you cannot remove the drum
unit and toner cartridge assembly, refer to the solution "I
am unable to remove my drum and toner from the machine. What can I do?"
5. Place the
drum unit on a drop cloth or large piece of disposable paper to avoid spilling
and scattering the toner. Hold down the green release lever on the right
side of the drum assembly and lift the toner out of the drum unit. Examine
the drum carefully for any pieces of paper or other objects that may be inside.
6. Reinsert the toner cartridge in
the drum unit. Ensure that it clicks into place.
7. Reinsert the drum unit and
toner cartridge back into the machine. Ensure that it clicks into
8. Close the front cover, making
sure that it clicks into place.
9. Remove the paper from the tray
and set the paper guides to the correct paper size.
- It will be necessary to hold the
release levers when moving the guides to a larger size.
- The release lever for the left
and right guides is located at the middle of the right guide.
- The release lever for the rear
guide is in the middle of the rear guide.
NOTE: Make sure that the guides do NOT push tightly against
the paper. They should be set to the positions marked for the paper size
that will be loaded into the tray. If the guides are pushed too tightly
against the edges of the paper, the paper may be unable to feed
10. Fan the paper well to avoid
paper jams or misfeeds and then load the paper in the
Do not overfill the tray.
The maximum paper level is marked on the right paper guide with a red line
with three arrows pointing at it.
11. Put the paper tray firmly back
into the machine.
12. To test, print the Printer
Settings by pressing MENU, 3 (Printer), 2 (Print Options),
2 (Configuration). Press START.
To prevent paper jams from occurring, be sure to use paper
that meets the specifications of the machine. For more information, refer to the
solution - What
size and type of paper is recommended for use in my Brother
NOTE: If you are using special paper and the machine has
problems feeding it from the paper tray, try the paper again using the
multi-purpose (MP) tray with the back cover open. The MP tray is accessed
by lowering the front section of the front cover.
13. If the problem continues
to occur, refer to the WARRANTY
AND SERVICE OPTIONS listed below.
WARRANTY AND SERVICE OPTIONS
If the problem continues and your
machine is within warranty, you can locate a Brother Authorized Service Center
(ASC) in your area by clicking on the link below:
http://www.brother-usa.com/service/default.aspx or contact
Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday
through Friday, excluding holidays.
If your machine is out of
warranty, you can locate a Brother Authorized Service Center using the
information listed above.