clear the message "Jam Inside", perform the steps listed below.
the paper tray completely out of the machine.
both hands to pull the jammed paper out of the paper tray opening.
3. Press the front cover release button and then open
the front cover.
WARNING: If you have just
used the machine, some parts inside the machine may be extremely hot.
4. Remove the drum unit and toner
cartridge assembly from the printer. The jammed paper may be pulled out
with the toner cartridge and drum unit assembly, or removing the drum and toner
assembly may release the paper so you can pull it out of the paper tray
- If you are able to remove the drum assembly and jammed
paper, continue to STEP 5.
- If you cannot remove the drum unit and toner cartridge
assembly, refer to the solution I
am unable to remove my drum and toner from the machine. What can I
5. Place the drum unit on a drop cloth or large piece of
disposable paper to avoid spilling and scattering the toner. Hold down the
green release lever on the right side of the drum assembly and lift the toner
out of the drum unit. Examine the drum carefully for any pieces of paper
or other objects that may be inside.
Reinsert the toner cartridge in the drum unit. Ensure that it clicks into
Reinsert the drum unit and toner cartridge back into the machine. Ensure
that it clicks into place.
Close the front cover, making sure that it clicks into place.
Remove the paper from the tray and set the paper guides to the correct paper
will be necessary to hold the release levers when moving the guides to a larger
release lever for the left and right guides is located at the middle of the
release lever for the rear guide is in the middle of the rear guide.
NOTE: Make sure
that the guides do NOT push tightly against the paper. They should be set
to the positions marked for the paper size that will be loaded into the
tray. If the guides are pushed too tightly against the edges of the paper,
the paper may be unable to feed properly.
the paper well to avoid paper jams or misfeeds and then load the paper in the
overfill the tray. The maximum paper level is marked on the right paper
guide with a red line with three arrows pointing at it.
the paper tray firmly back into the machine.
test, print the Printer Settings by pressing MENU, 4
(Printer), 2 (Print Options), 2 (Configuration).
To prevent paper jams from
occurring, be sure to use paper that meets the specifications of the machine.
For more information, refer to the solution - What
size and type of paper is recommended for use in my Brother
NOTE: If you are
using special paper and the machine has problems feeding it from the paper tray,
try the paper again using the multi-purpose (MP) tray with the back cover open.
The MP tray is accessed by lowering the front section of the front
13. If the problem continues to occur, refer to the
WARRANTY AND SERVICE
OPTIONS listed below.
problem continues and your machine is within warranty, you can locate a Brother
Authorized Service Center (ASC) in your area by clicking on the link
or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
machine is out of warranty, you can locate a Brother Authorized Service Center
using the information listed above.