Answer to your Frequently Asked Question:

 
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Description of Problem 100000029907

How do I clear the "Cannot Detect" message from my Brother machine's display?


Description of Solution 200000038477

 

 

 

1. Verify the message displayed on the LCD. 

 

 

 

 

-         If the Brother machine's LCD reads "Cannot Detect," go to STEP 2.

 

-         If the Brother machine's LCD displays another message, refer to the solution that addresses the message.

 

2. Do one of the following:

 

-         If you are setting up the Brother machine for the first time,  refer to solution: "I'm setting up my Brother machine for the first time and the message "Cannot Detect" is displayed on the LCD. What can I do?" 

 

-         If you are not setting up the Brother machine for the first time, continue to STEP 3.

 

NOTE: The "Cannot Detect" message can appear if an ink cartridge has reached the end of its life. 

 

3. Follow these steps to clear the message:

 

a.    Read the LCD to determine which ink colors are affected. 

 

NOTE: The colors affected by the Cannot Detect error will be indicated in the bottom left corner of the screen. Magenta, Cyan, Yellow and Black are all indicated in the error sample below. Your message may say "M" for Magenta, "C" for Cyan, "Y" for Yellow, "BK" for Black or any combination.

 

 

 

b.    Open the ink cartridge cover.

 

 

c.    Press down on the gray release lever(s) to release the affected ink cartridge(s).

 

 

d.    Remove the affected cartridge(s) from the machine.

 

4. Verify the ink cartridge(s) are compatible with you Brother machine:

a.    Verify the ink cartridge model number. The model number is located below the color icon:

-         If the model number on the cartridge is LC103 c/m/y/bk or LC105 c/m/y or LC107 bk, continue STEP 4b.

-         If the model number is LC101 c/m/y/bk,  these ink cartridges are not compatible with your model machine and the message "Cannot Detect" will be displayed if they are installed in the machine. In order to clear the message you must install a new LC103 or LC105/LC107 genuine Brother ink cartridge.

-         If you have a new, LC103 or LC105/LC107 genuine Brother Ink cartridge on-hand, install the color genuine Brother ink cartridge indicated on the LCD.


NOTE:
The Brother machine must be powered on when you are installing the new genuine Brother Ink cartridge(s).

-         If the display returns to the home screen and no error is displayed, the new ink cartridges resolved the issue. 

b.    Verify the Brother Innobella logo is displayed on the ink cartridge label

 

           

 

-         If you cannot locate the Innobella logo, continue to STEP 4c.

 

-         If you located the Innobella logo, continue to STEP 4d.

 

c.    Your cartridges may not be genuine Brother Innobella ink cartridges. If you are not using Genuine Brother Innobella ink, the machine may not detect the ink volume and the message “Cannot Detect Ink Volume” will be displayed. 

 

Brother strongly recommends that you use only genuine Brother ink for best results.  Using non-Brother supplies may affect the hardware performance, print quality, and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head.  The Brother limited warranty does not apply to any problem that was caused by the use of third party ink and/or cartridges.

Continue to STEP 4d.

d.    Check the top of the cartridge for the small green chip/circuit board.

 

 

 

-         If YES, continue to STEP 5.

 

-         If NO, continue below.

 

-         If the chip is missing and the cartridge is a non-Brother cartridge, please note: your Brother machine's ink cartridges are equipped with microchips that detect the cartridges' remaining ink volume and whether the cartridges are installed in the correct positions inside the machine.

 

-         If you do not have a new, genuine Brother Ink cartridge on-hand, you will need to obtain Brother genuine ink cartridges in the indicated colors.

 

-         If you have a new, genuine Brother Ink cartridge on-hand, install the genuine Brother ink cartridge indicated on the LCD and return to STEP 3.

 

NOTE: The Brother machine must be powered on when you are installing the new genuine Brother Ink cartridge(s).

 

-         If the chip is missing and the cartridge is a Brother genuine ink cartridge please contact Brother Customer Service by calling 1-877-BROTHER (1-877-276-8437) Monday through Friday, excluding holidays

 

 

5. Examine each ink cartridge you removed and locate its Ink Sensor in the Ink Sensor Window.

 

-         You must hold the ink cartridge upright as shown in the images below.

 

NOTE: The images below show an LC103 cartridge.  The LC105 and LC107 series cartridges are similar.

 

 

 

 

a.    Can you see the black Ink Sensor in the center of the Ink Sensor Window?

 

NOTE: If you are not sure where the Ink Sensor should be, remove one of the ink cartridges that is not designated in the "Cannot Detect" message and compare it to the cartridge you are evaluating.

 

-         If yes, go to STEP b.

 

-         If no, go to STEP c.

 

b.    Is the Ink Sensor Window filled with ink?

 

NOTE: There will be a small amount of ink left in the ink cartridge when it reaches the end of its life.  It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the machine's print head assembly.

 

-         If yes, go to STEP c.

 

-         If no, the cartridge has reached the end of its life.  You must replace it with a new genuine Brother ink cartridge. 

 

c.    Slowly and firmly insert each ink cartridge (2) into its designated position (1) in the machine.

 

-         Each ink color's designated position is indicated by the color above the corresponding lever.

 

-         Install the ink cartridge in the direction indicated by the arrow on its label.

 

 

 

 

d.    Slowly and firmly push the back of the ink cartridge—marked "PUSH"—until it clicks.

 

 

 

 

5. Close the ink cartridge cover.

      

-         If the Brother machine's LCD does not display an error message, the issue is resolved. 

 

-         If the Brother machine's LCD reads "Cannot Detect," for a different color, return to STEP 1 and repeat the steps for the new ink cartridge identified in the error message.

 

-         If the Brother machine's LCD reads "Cannot Detect," for the SAME color, contact Brother Customer Service by calling 1-877-BROTHER (1-877-276-8437) Monday through Friday, excluding holidays. 

 

-         If the Brother machine's LCD displays another message, refer to the solution that addresses the message.

 

 

WARRANTY AND SERVICE OPTIONS

 

If your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

 

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-BROTHER (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

 

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