Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000029979

No default E-mail client is registered on my computer or the document is attached to the wrong E-mail application when trying to scan a document using ControlCenter4 or the Scan key on the Brother machine. What can I do?


Description of Solution 200000038583

The Scan to E-mail feature allows you to scan a document directly into your E-mail application, but your E-mail application needs to be configured as the default E-mail application. Please follow the steps below.

 

NOTE: Illustrations shown below are from a representative operating system, and may differ from your operating system.

 

1.    Log on as an administrator.

2.    Complete one of the following steps depending on your operating system:

 

For Windows XP users:

·         Click Start => Control Panel => Add or Remove Programs => Set Program Access and Defaults => Custom.

For Windows Vista/ Windows 7 Users:

·         Click Start => Control Panel => Programs => Default Programs => Set program access and computer defaults => Custom.

 

For Windows Vista/ Windows 8 Users:

·         Click Desktop icon, right click Start (bottom right corner) => Control Panel => Programs => Default Programs => Set program access and computer defaults => Custom.

 

3.    Choose the E-mail application you are using in the Choose a default e-mail program section, and click OK.


NOTE: Webmail services are not supported by Scan to E-mail feature.

 

If you have trouble adjusting your default E-mail client, please contact your computer manufacturer, ISP, or system admin for additional support.

Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: