Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000029988

How do I install my Brother machine using Windows Update drivers in Windows 8?


Description of Solution 200000038595

During the initial installation of Windows 8, not all available printer drivers are listed. Clicking the Windows Update button will cause the operating system to query Microsoft's servers and download the remaining available drivers. See below to learn how to update the printer list using Windows Update.

NOTE: For USB users, connect the interface cable to the Brother device while your PC is connected to the internet and the operating system will automatically download and install the drivers for your device.

 

 

1. Open the Control Panel.

 

a.    Move your mouse to the lower left corner of the Desktop or Start screen.

 

b.    Right-click the screen and then left-click Control Panel.

 

 

c. Click Devices and Printers.

 

 

2. Click ADD A PRINTER

 

3. Select your Brother printer from the list and click NEXT


 

4. When the Install Printer Driver screen appears, click Windows Update. This will take a few minutes to contact the Microsoft server and download the additional drivers.


 

5. Once the drivers list has been updated, please select your Brother printer from the list and click NEXT.


 

6. Follow the remaining prompts to complete the installation.

 

7. Click NEXT to accept the default name of the printer.


 

8. You will be asked if you want to print a test page and set the printer as the default printer. Select YES or NO. Click FINISH.


 

IMPORTANT

 

If you don’t have internet connection at home and have a laptop with Wi-Fi capability, you can visit a free Wi-Fi hotspot and perform the Windows 7 update and download the driver.

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