Answer to your Frequently Asked Question:

 
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Description of Problem 100000030116

All the LEDs (Ready, Error, Paper, Drum, Toner, and Back Cover) are ON (solid). What can I do?


Description of Solution 200000038743

All LEDs on solid (not flashing ON/OFF) when the USB cable is connected indicates the printer is recognized as a USB Maintenance Printer and the machine was interrupted during the firmware installation. 

 

1.    Switch the off power to the machine and disconnect the USB and/or Ethernet cable.

 

2.    Press down on the GO key and wiggle it in all directions. Then press down the CANCEL key and wiggle it in all directions.

 

3.    Reconnect the USB. Power the machine back on.

 

4.    If the computer begins detecting new hardware labeled as USB Maintenance Printer, the firmware has been corrupted. This occurs as a result of interrupting a firmware update. This cannot be corrected by troubleshooting, but the situation can be quickly resolved by an Authorized Service Center (ASC). The repair cost for this issue will be covered by Brother.

 

If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below: http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above. 

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