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Description of Problem 100000030297

When printing PDF files from an Adobe application, the document does not print correctly. It prints garbage or some of the characters are missing. What can I do?

Description of Solution 200000038976

Below are troubleshooting steps to try.  Try printing the PDF file after each step to see if the issue is resolved.  If you require further assistance, please refer to


1. Select "Print As Image" within the Adobe application.  The location of this option may vary depending on the version of Adobe software that you are using.  


a.  From your application, select File => Print.


b.  Click Advanced.


c.  Place a check in Print As Image.



d.  Click OK.


e.  Click OK again.  The document should now print properly. 


-  If the document does not print properly, continue to the next step.


2.  Keep the PDF file open until the entire PDF prints.  Do not close the PDF file before printing has finished.


3.  If printing a PDF file from the Internet, try printing using a different web browser.  Also, keep the web browser open until the entire PDF prints. 


-  If the document does not print properly, continue to the next step.


4.  Try printing another PDF file to test if this issue is isolated to this specific PDF file.  The PDF file you are printing may have become damaged or contain corrupted data. If you downloaded the PDF from the Internet or received it in an email, download the PDF again or ask the sender to resend it. Copy the file directly to your hard drive, rather than a flash drive or network drive.


5.  Restart the computer and try printing the document again.


6.  Download the latest update to your Adobe program.  In the Adobe program, click Help => Check for Updates to download and install a new update if available.  Once installed, restart the computer and try printing again.


7.  If the document still does not print properly, please refer to for further assistance.



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