Description of Problem 100000030415
Our RJ4030 or RJ4040 is constantly getting paper jams, how can I correct
this? Description of Solution 200000039125
1. Check that the ejection path is not
2. Remove the RD roll and clean the
roller and print head with a lint free cloth moistened with Isopropyl
3. Re install the RD roll again as
a. Press and hold the (Power) button to
turn the printer off. Turn and hold the cover open lever, and then
open the RD Roll compartment cover.
b. While pushing the adjuster lock in
the direction of the arrow, move it to the left or right. Because the roll guide
will also move, adjust the roll guide to match the width of the paper using the
scale engraved on the inside of the printer.
c. Insert an RD Roll into the RD Roll
compartment upside down with the labels or receipt paper feeding from the bottom
as shown. Position the end of the RD Roll to touch the tear
d. Close the RD Roll compartment cover
and then press and hold the (Power) button to turn the printer on.
If the problem still occurs, contact
Brother Customer Service at 1-800-255-0415.