Description of Problem 100000030577
After replacing the drum, the Drum light is on solid or the Status Monitor
states Replace Drum. What should I do?Description of Solution 200000039320
The machine uses a
drum unit to create print images on paper. If the Drum LED (yellow) is lit solid
or the status monitor displays the message "Replace Drum" the drum unit is at
the end of its life and should be replaced with a new drum unit
The drum unit is a
consumable item, and it is necessary to replace it periodically. There are many
factors that affect the actual life of the drum, such as temperature, humidity,
type of paper, and how much toner you use for the number of pages per print
job. The estimated drum life is approximately 12,000 pages A4 or Letter
size single-sided pages at 1 page per job. Because of the many factors affecting
the actual drum life, we cannot guarantee a minimum number of pages to print
from your drum.
recommends that customers use only genuine Brother drum units and/or toner
cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability. Using non-Brother supplies may affect the
hardware performance, print quality, and machine reliability. The Brother
limited warranty does not apply to any problem that is caused by the use of
third party drum units, toner cartridges, or toner.
If you find that
your retailer does not carry the specific supplies and accessories you are
looking for, you can purchase them by calling our toll free Accessory Line on
1-877-552-MALL (6255) or shop on-line at our website at http://www.brothermall.com.
- If you have
a new DR420 ready to install into the machine, refer to the solution: "How
do I install a new drum unit?"
- If you installed
a replacement drum and the Drum LED (yellow) NEVER went out or the status
monitor NEVER stopped displaying the message REPLACE DRUM, do the following to
verify the drum counter was reset:
1. Open the front
2. Take out the
drum unit and toner cartridge assembly and reinstall it into the machine.
DO NOT close the front cover.
3. Press and hold
down the GO button for about 4 seconds until all of the LEDs light
up. Once all four LEDs are lit, release the GO button.
4. Close the front
5. Confirm the drum
LED is now off.
- If the Drum LED
is still lit or the message continues to appear, repeat STEPS 1-5 to confirm the drum counter was reset
- If the Drum LED
is still lit or the message continues to appear after repeating Steps 1 - 5
and your machine is within warranty, you can locate a Brother Authorized Service
Center (ASC) in your area by clicking on the link below:
http://www.brother-usa.com/service/default.aspx or contact
Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday
through Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.