Verify the date and time is displayed on the LCD and the interface cable
is securely connected for local users. If the LCD displays an error message,
troubleshoot to clear the error. For local connections, ensure the cable
is 6 ft or less, directly connected between the computer and Brother
Ensure that you can scan in another program such as MS Paint, Scanner and
Camera Wizard, or Windows Photo Gallery depending on the operating system. If your are unable to scan into another program, then this
solution DOES NOT apply. Troubleshoot the general scanning
Attempt to scan from the Brother Control Center to verify the issue.
Insert the document into the scanner�s feeder.
click on the ControlCenter icon and click IMAGE to activate the
scanner. If the image scanned the issue is resolved if not, continue to STEP
If you do not have Internet access, continue to STEP 5.
Otherwise, you can connect to the Internet and go
Click SAVE and save the file to the Desktop or
the download is complete, locate the Twain Reset file on the
Desktop/Downloads folder and Run the file.
If prompted, click OK to reset the default twain source.
Restart the computer.
Attempt to scan again using the ControlCenter:
i. If the
image scanned the issue is resolved.
ii. If the
error occurs again, continue to STEP 5.
Uninstall and reinstall the software:
Before you uninstall, ensure that the
customer has the compatible driver disc or the ability to download the software
to be reinstalled.
Click Start => All Programs => Brother => MFL-Pro or XXX-XXXX
(Machine's Model) => Uninstall.
For Windows 8: Move the mouse�s cursor or pointer to Top or
Bottom right corner => Settings => Control Panel =>
Under Programs, click Uninstall a Program => MFL-Pro or XXX-XXXX (Machine's
Model) => Uninstall.
You will be asked if you are sure you want to remove this software.
10. A Brother MFL-PRO
Uninstaller will appear. Click OK. The un-installation will
11. Once the software has
been uninstalled, choose Yes, I want to restart my computer now and click
FINISH. The computer will now restart.
12. The MFL-Pro Suite has
now been removed from your PC. Now that the Brother software is
uninstalled have the customer disable all anti-virus, spyware, and registry
cleaning software and reinstall the Brother MFL-Pro software using the disc or
13. Once the Brother
software is installed test by scanning from the Brother ControlCenter.