Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000030997

How do I configure the wireless printer and install the printer driver with a USB cable in Windows XP, Vista, 7, 8, or 8.1?


Description of Solution 200000039847

 

PART I: Gather the wireless network settings of your wireless access point or wireless router

 

You may need to gather all or some the following wireless network settings of your access point or router depending on how your computer is connected to your wireless network.  Refer to the access point's user guide for instructions on accessing the network settings information.  

 

SSID or Network Name

The name of your Wireless Network or Access Point

Network Security Key (Password)

Encryption Key, WEP Key, Passphrase

 

*NOTE: The Brother machine only supports WPA2-PSK with AES.  If you are using WPA2-PSK with TKIP you will receive a connection error.

 

IMPORTANT:  Some access points and routers have both a primary and guest network.  Guest networks allow access to the network Internet connection, but restricts direct access to the network.  The Brother machine should be setup on the primary network and not the guest network.

 

If you are unsure of your wireless network's security settings, refer to How do I find the Wireless Security Information in Windows?

 

If you need to contact your router manufacturer for assistance gathering the required information, refer to the following link to obtain contact information for common router manufacturers: 

 

http://www.brother-usa.com/support/wireless/wireless_router_information.htm

 

 

PART II: Reset the Brother machine

 

If you have previously configured or tried to configure the Brother machine on a wireless network, we recommend performing a Network Reset:

 

1.    Press the UP or DOWN ARROW key to select Reset Menu. Press the OK key.

 

2.    Press the UP or DOWN ARROW key to select Network. Press the OK key.

 

3.    Press the UP ARROW key to select Yes.

 

4.    Press the DOWN ARROW key to select No to setup Wi-Fi.

 

 

PART III: Wireless Configuration

 

1.    Ensure that you are logged on to your computer with Administrator rights.  If you are using a personal firewall (other than Windows Firewall), anti-spyware, or antivirus applications, temporarily disable them.

 

2.    If you have the supplied CD-ROM, verify the CD-ROM lists the operating system installed on your computer.

 

-      If the operating system installed on your computer is listed on the CD-ROM, go to STEP 5.

 

-      If you do not have the supplied CD-ROM or the operating system installed on your computer is not listed on the CD-ROM, you will need to download the software from the Brother web site. Continue to STEP 3.

 

3.    For instructions on how to navigate the Brother website to download the Full Driver & Software Package, please click here.

 

4.    Choose your Language/Country and click OK.  Go to STEP 7.

 

5.    Put the supplied CD-ROM into your CD-ROM drive. If the model name screen appears, choose your machine. If the language screen appears, choose your language.

 

NOTE:  If the CD does not automatically run, browse to (My) Computer and then double click on the Brother icon to run the CD.

 

6.    Click Install Printer Driver.

 

7.    After reading and accepting the License Agreement, click Yes if you agree to the terms.

 

8.    Choose Wireless Network Connection. Click Next.

 

 

9.    Choose Brother Peer-to-Peer Network Printer. Click Next.

 

10. Choose Change the Firewall port settings to enable network connection and continue with the installation. (Recommended).  Click Next.

 

NOTE: If you are using a firewall other than the Windows Firewall or the Windows Firewall is off, then click OK when you receive the firewall warning screen.

 

11. Choose Yes, I have a USB cable to use for installation. Click Next.

 

 

12. If the Important Notice window appears, click Checked and confirmed. Click Next.

 

 

13. If the Brother machine LCD reads "Deep Sleep", press the GO key 2 times to exit Deep Sleep mode.

 

14. When prompted, temporarily connect the USB cable (not included) directly to the computer and the Brother machine. Make sure the Brother machine is powered on.  Please wait a few moments for the installation to continue.

 

NOTE:

-      This step may take a few minutes for the USB driver to be installed. You may see the Found New Hardware Wizard installing the driver in the task tray (bottom right corner of screen).

 

- If the installation freezes at this point, verify the USB cable is securely connected to the Brother machine and computer. Try connecting the USB cable to another USB port on the back of the computer. 

 

- For HL3170CDW: Verify the USB cable is connected to the USB port on the machine and not the Network/Ethernet port. 

 

 

15. One of the following windows will appear depending on how your computer is connected to your wireless network.

 

-      If your computer is wirelessly connected to the network, the Installation Confirmation window will appear.  Place a check in Checked and confirmed and click Next. Continue to STEP 16.

 

 

-      If your computer is not wirelessly connected to the network, the Available Wireless Networks window will appear.  Continue to STEP 17.

 

 

16. The installer will detect the network that your computer is connected to and report the SSID (Network Name).  The installer will ask if you want to use these settings.

 

IMPORTANT:  Some access points and routers have both a primary and guest network.  Guest networks allow access to the network Internet connection, but restricts direct access to the network.  The Brother machine should be setup on the primary network and not the guest network.

 

-      If so, choose Yes and click Next. Continue to STEP 19.

 

-      Otherwise, choose No and click Next. Continue to STEP 17.

 

 

17. Select your wireless network.  This information was collected in PART I above.  Click Next

 

IMPORTANT:  Some access points and routers have both a primary and guest network.  Guest networks allow access to the network Internet connection, but restricts direct access to the network.  The Brother machine should be setup on the primary network and not the guest network.

 

NOTE: 

-      If the list is blank, check that the access point has power, is broadcasting the SSID, and that the access point is within range for wireless communication.  Then click Refresh.

 

-      If the SSID is still not found, cycle the power on the Router or Access Point for about 15 seconds.  Once the access point powers back on, wait about a minute and then click Refresh

 

-      If you access point is set to not broadcast the SSID you can manually add it by clicking the Advanced button.  Enter the Name (SSID) and then click Next. Enter the other required network information and click Next. Continue to STEP 18.

 

 

18. Enter your wireless Network Key. This information was collected in PART I above.  Click Next.

 

 

19. Your wireless network settings will be displayed, click Next.

 

NOTE: If a Failed to Connect window appears, read the information to determine the reason it failed (ex. network key incorrect). Click Retry and return to STEP 15.

 

 

20. When prompted, disconnect the USB cable connected to the Brother machine and computer.  The next window will automatically appear after the cable is disconnected. The wireless setup is now complete.

 

 

 

PART IV: Printer Driver Installation

 

1.    Click Next to continue to install the printer driver.

 

 

2.    Choose your Brother machine from the list, and then click Next.

 

 

3.    The installation of the printer driver will automatically continue.  The installation screens appear one after the other.  Do not cancel any of the screens during the installation.  It may take a few moments for all screens to appear.

 

4.    When the User's Guides screen is displayed, you can click View Manuals on the Web to view the user's guides.  The user's guides are also included on the CD.  Click Next.

 

5.    Environmental advice will be displayed, please read the information and click Next.

 

6.    When the On-Line Registration screen is displayed, you can click Brother Registration and follow the on-screen instructions.  Once you have completed the registration or if you have already registered your Brother machine, click Next.

 

7.    When the first Setup is Complete window appears, you may enable (check) or disable (uncheck) any of the following settings as desired and then click Next to continue the installation:

 

-      Enable Status Monitor on Startup: A software tool for monitoring device status and error notifications from your PC.

 

-      Enable the Network Connection Repair Tool: Software that checks for network problems and automatically attempts to correct them.

 

-      Set as Default Printer: Set this printer as the default printer for the current user.

 

 

8.    When the second Setup is Complete window appears, you may enable (check) or disable (uncheck) any of the following settings as desired and then click Finish to continue the installation:

 

-      OmniJoin: Online Meetings from Brother.  Learn more about FREE web conferencing trial offer.

 

-      Brother Product Research and Support Program: Help us plan enhancements to our products.

 

9.    When the Software Update Setting screen appears, choose the software update setting you want and click OK.

 

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