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Description of Problem 100000031159

How do I download and install the DSMobileScanII application for Windows OS?

Description of Solution 200000040052

Please perform the following steps for downloading and installing the DSMobileScan application:

* Note: Make sure that you are logged on the computer with Administrator rights.

1. Go to


2. Click on Software Downloads.

3. Select a “Product Group” (Scanners), the “Model”, and then click on the View button.

4. Under “Your Results”, click on Downloads on our Online Solution Center.

5. Under “Select OS”, select your Operating System version, and then click on the Search button.

6. Under “DS Mobile Scan”, click on Download & Information link and then the Download button.

7. Read the License Agreement, click I Accept and then click Save.

8. Click Save (DSmobileSCANXXXXX.exe) button

9. Click Open folder button

    Note: For Windows 8, go to Step 11 (skip step 10)

10. Double click on the downloaded file (DSmobileSCANXXXXX.exe)

11. Click Run

12. Click Decompress(X)

13. After the file was Decompressed successfully, it will create a sub-folder name as C:\Users\<User Name>\Downloads\DSmobileSCAN. Double click on this DSmobileSCAN folder, double click on Setup.exe and then follow the onscreen instructions to complete the installation process.

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