Description of Problem 100000031363
Why do I get an error message "printer is offline or no media is installed"
while printing to the Ptouch/Label printer?Description of Solution 200000040300
Turning ON/OFF the
power while displaying the print monitor screen may cause off-line of the
PTouch/Label driver and impossibility of printing. Please follow the steps
below to check PTouch/Label printer driver whether it is off-line or not.
The USB cable may
be broken or have a problem.
Try a known good working USB cable.
The USB port on the
computer may have a problem.
Try plugging the USB cable into a known good
working computer USB connector.
For Windows 8
Move the mouse
cursor/pointer to the Bottom right or Top right => Search =>
Settings => Type in => Devices and Printers
For Windows 7
Start => Devices and Printers
For Windows Vista
Start => Control Panel => Hardware and Sound =>
For Windows XP
=> Control Panel => (Printers and Other Hardware) =>
Printers and Faxes (If Printers and Faxes is visible within the Start
Menu, click on the Printers and Faxes icon.)
Turn ON/OFF the
power of the P-touch/Label printer a few times. If this procedure is unable to
make the PTouch/Label printer on-line then restart the computer.
If this problem
continues to occur, please remove the current driver.
Click Here for the printer driver information cleanup tool.
Use this to remove the currently installed driver.
Click HERE to download and
install the latest PTouch/Label printer driver.