Answer to your Frequently Asked Question:

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Description of Problem 100000031479

Print quality issues: Blank Horizontal Lines (void) through the text, Prints Parts of an Image (image is not complete), Smudges, or Light (Faint).

Description of Solution 200000040447

A dirty Print Head can cause print quality issues; perform the following procedures to clean the print head.

1. Turn off the machine.


2. Open the cassette cover and remove the cassette tape from the machine.


3. Clean the Print Head with a cotton swab moistened with rubbing alcohol.  The Print Head is across from a large black roller.  It is a white ceramic piece with gold traces and it is mounted on a metal bracket.



4. Install the tape cassette and close the cover.

5. Turn on the machine and print out a label again.

If the problem persists, your machine may require service.     


The machine has a two year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.


If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:


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