Description of Problem 100000031700
How do I clear the message "Jam 2-sided"?Description of Solution 200000040716
1. Pull the
paper tray completely out of the machine.
inside where you removed the paper tray from for any jammed paper or scrap piece
of paper. Look towards the back of the machine especially towards the right
side. If needed use a flash light to locate stuck piece of paper or scrap piece
3. If found, slowly
remove the jammed paper or scrap piece of paper.
4. Turn the
paper tray upside down and check for paper underneath the paper tray.
5. If the
paper is not caught in the paper tray area, open the back cover.
After you have just used the machine, some internal parts of the machine will be
extremely hot. Wait for the machine to cool down before you touch the internal
parts of the machine.
6. Open the
7. If you see
paper stuck in the exit area, using both hands slowly pull the paper down and
out of the machine.
8. Close the
9. Lift the top
cover using the indented handle in the center until you hear a click.
Failure to completely open the top cover when removing and installing
consumables may cause severe damage to the machine. The top cover is completely
open when the cover locks in place and does not require support from the user.
10. Take out the
drum unit and toner cartridge assembly. Each drum unit and toner assembly can be
removed by grasping the center of the drum and toner assembly and pulling it
straight up. Place the drum unit and toner cartridges assemblies on a piece of
disposable paper or cloth to avoid spilling and scattering the toner. Repeat
this step for all 4 drum unit and toner cartridge assemblies.
11. Hold the
green handle of the belt unit and lift the belt unit up, then pull it
12. Once the belt
unit is removed from the machine, the waste toner box should be visible. The
waste toner box is black with a foam roller and green handle on it. The waste
toner box may be secured by an orange packing clip. Twist the clip and remove
from the machine (this clip may be discarded).
13. Hold the green
handle of the waste toner box and remove the waste toner box from the
14. Once the waste
toner box is removed, you will notice a small cut out or opening where you can
see the top of the table or floor the machine is placed on. You will also see
the duplex assembly. Locate any jammed paper in that area especially towards the
right side. If found, carefully pull out the jammed piece of paper or scrap of
paper. If no stuck paper or scrap piece of paper is found continue to next step.
15. Place the waste
toner box in the machine. The waste toner box does not "snap" in place. Simply
place the box in the machine.
16. Put the belt
unit back in the machine.
17. Reinstall the
drum unit and toner cartridge assemblies into the machine by sliding them into
the correct slot by matching the toner cartridge color to the same color label
on the machine.
18. Close the top
cover of the machine. You will hear a loud click when the top cover is closed
19. Check for
how the paper is loaded in the paper tray; make sure that the paper is below the
maximum paper mark. While pressing the paper guide release lever, slide the
paper guides to fit the paper size. Make sure the guides are firmly in the
the paper tray back in the machine.
21. If the
jammed paper is completely removed, the machine will resume printing
automatically. If the printer does not start printing automatically, press the
BLACK START or COLOR START key on the touchscreen.
22. If the printer
still does not start printing send the print job again to print the document.
If the "Jam
2-sided" message returns, clear the jam by repeating STEP 1
- 20 and then go to STEP 23.
- If the
display reads "Jam Tray", refer to the solution - "How
do I clear the message "Jam Tray"?"
- If the
display reads "Jam Inside", refer to the solution - "How
do I clear the message "Jam Inside"?"
- If the
display reads "Jam Rear", refer to the solution - "How
do I clear the message "Jam Rear"?"
23. Make sure
the paper or media type you are printing on is within specification. Below is
the media type supported by the machine.
When printing in duplex machine can only print paper that is between 20 - 28 lb.
If the media being used is over 28lb it will cause paper jams.
Plain Paper: Xerox
4200 20 lb or Hammermill Laser Print 24 lb (90g/m2)
Recycled Paper: No
specific brand recommended
Labels: Avery Laser
Labels white #5160
specific brand recommended
NewPage Future Laser Gloss 80 lb (118 g/m2) or Xerox Digital color Elite
supports paper up to 43 lb bond paper. Some glossy papers that are 80 lb may be
"TAG" Transformation Paper Type which is equivalent to 38 lb bond
Media Type and
Capacity by Tray
Plain Paper (20 to
28 lb or 75g/m2 to 105g/m2): Can be printed from Tray 1, Manual Feed Slot or
Recycled Paper: Can
be printed from Tray 1, Manual Feed Slot, or Duplex
Bond Paper (16 to
43 lb or 60g/m2 to 163g/m2): Manual Feed Slot
Thin Paper (16 to
20 lb or 60g/m2 to 75g/m2): Can be printed from Tray 1, Manual Feed Slot or
Thick Paper (28 to
43 lb or 105g/m2 to 163g/m2): Manual Feed Slot only
Labels: Manual Feed
Feed Slot Only
Glossy Paper (16 to
43 lb or 60g/m2 to 163g/m2): Manual Feed Slot Only, Duplex*
* Only print in
Duplex if Glossy paper is between 16 lb to 28 lb.
The paper cannot be
damaged. Damage includes, but is not limited to tears, creases and holes. This
includes paper with pre-punched holes for binding.
- If the
media does not meet one or more of the requirements, then the media is not
supported for automatic duplex printing on this machine and will need to be
replaced by media that is supported before the automatic duplex feature can be
- If the
media meets all the requirements, continue to next step.
24. If the problem continues and your machine is within
warranty, you can locate a Brother Authorized Service Center (ASC) in your area
by clicking on the link below:
or contact Brother Customer Service by calling 1-877-Brother
(1-877-276-8437) Monday through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.