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Description of Problem 100000031796

My Brother machine is making a grinding or clicking noise. What can I do?

Description of Solution 200000040859

Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations.  Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges or toner. 



If your Brother machine is making a grinding or clicking noise when printing, verify the drum units and toner cartridges are installed correctly by following the steps listed below:


1. Lift open the top cover using the indented handle in the center until you hear a click.


NOTE: Failure to completely open the top cover when removing and installing consumables may cause severe damage to the machine. The top cover is completely open when the cover locks in place and does not require support from you.




2. Slowly take out all 4 color drum and toner cartridge assemblies. Each drum unit and toner assembly can be removed by grasping the center of the drum and toner assembly and pulling it straight up. Place the drum unit and toner cartridge assemblies on a piece of disposable paper or cloth to avoid spilling and scattering the toner.



3. Check for any paper or look for any damage in the area inside the consumable area of the machine (place where the drums, etc are stored).


4. Reinstall the drum unit and toner cartridge assemblies into the machine by sliding them into the correct slot, matching the toner cartridge color to the same color label on the machine.



5. Close the top cover.


6. Pull the paper tray completely out of the machine.



7. Check the paper in the paper tray to make sure that the paper is below the maximum paper mark (red line on the right green paper guide) and adjust the paper guides to fit the paper size. Make sure the guides are firmly in the slots.




8. Check for jammed paper or check for scrap piece of paper.


a. Look inside where they removed the paper tray from for any jammed paper or scrap piece of paper. Look towards the back of the machine especially towards the right side. We recommend to use a flash light to locate stuck piece of paper or scrap piece of paper.




b. If found, slowly remove the jammed paper or scrap piece of paper.

c. If the paper is not caught in the paper tray area, open the back cover.

Note:  After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

d. If you see paper stuck in the exit area, using both hands slowly pull the paper down and out of the machine.

e. Close the back cover.

9. Install the paper tray back in the machine.


10. Print a test page:


a. Press on touchscreen.


b. Press Toner on the touchscreen.


c. Press Test Print. Press Ok to print the test print.



If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below: or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 


If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

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