1. Open the back
After you have just used the machine, some internal parts of the machine will be
extremely hot. Wait for the machine to cool down before you touch the internal
parts of the machine.
2. Pull the green
tabs at the left and right sides toward you and fold down the fuser
3. Check in between
the two fuser rollers and see if you see any damage to the rollers or if there
is any paper stuck. If you find a paper stuck, very carefully remove
When removing stuck paper from in between fuser rollers be careful as the area or the rollers might be extremely hot
if the machine has just been recently used.
4. Close the fuser
that the gray levers on the back of the machine are in Position A.
The gray levers should only be in Envelope position if you are printing
6. Print the
document you were printing. If problem continues, continue to next
7. Check that paper
is loaded into the paper tray correctly.
a. Pull the paper
tray completely out of the machine and remove the paper from the paper
b. While pressing
the green paper-guide release lever in the back of the paper tray, slide the
paper guide to fit the paper size. Adjust both the right and rear paper guides.
Make sure that the guides are firmly in the slots. Make sure the paper guides
touch the sides of the paper so it will feed properly.
DCL \ Images \ DCL
paper mark & guides.jpg
c. Put paper in the
paper tray. The side to be printed on must be face down. Make sure that the
paper is flat in the tray and below the maximum paper mark. The maximum paper
mark is located on the right paper guide and marked with 3 red down
d. If the machine
is used infrequently, turn over the stack of paper in the paper tray. Also, try
rotating the paper 180 degrees in the paper tray.
The tray can hold up to 250 sheets of 20 lb paper. Paper with a weight of 16 to
28 lbs can be used in the tray. Paper from 29 to 43 lbs, labels, and envelopes
should be loaded in the manual feed slot.
e. Put the paper
tray firmly back into the machine.
8. Check that the
paper used meets the Media Type setting in the printer
9. Try using new
paper from a fresh ream.
10. Make sure the
paper or media type you are printing on is within specification. Below is the
media type supported by the machine.
When printing in duplex machine can only print paper that is between 20 - 28 lb.
If the media being used is over 28lb it will cause paper jams.
Plain Paper: Xerox
4200 20lb or Hammer mill Laser Print 24 lb (90g/m2)
Recycled Paper: No
specific brand recommended
Labels: Avery Laser
Labels white #5160
specific brand recommended
Glossy Paper: NewPage Future Laser Gloss 80lb (118 g/m2) or Xerox Digital
color Elite Gloss
supports paper up to 43 lb bond paper. Some glossy papers that are 80 lb may be
"TAG" Transformation Paper Type which is equivalent to 38 lb bond
Media Type and
Capacity by Tray
Plain Paper (20 to
28 lb or 75g/m2 to 105g/m2): Can be printed from Tray 1, Manual Feed Slot or
Recycled Paper: Can
be printed from Tray 1, Manual Feed Slot, or Duplex
Bond Paper (16 to
43 lb or 60g/m2 to 163g/m2): Manual Feed Slot
Thin Paper (16 to
20 lb or 60g/m2 to 75g/m2): Can be printed from Tray 1, Manual Feed Slot or
Thick Paper (28 to
43 lb or 105g/m2 to 163g/m2): Manual Feed Slot
Labels: Manual Feed
Feed Slot Only
Glossy Paper (16 to
43 lb or 60g/m2 to 163g/m2): Manual Feed Slot Only, Duplex*
* Only print in
Duplex if Glossy paper is between 16lb to 28lb.
The paper cannot be
damaged. Damage includes, but is not limited to tears, creases and holes. This
includes paper with pre-punched holes for binding.
- If the
media does not meet one or more of the requirements, then the media is not
supported for printing on this machine and will need to be replaced by media
that is supported before the automatic duplex feature can be used.
- If the
media meets all the requirements, continue to next step.
11. If the problem
continues and your machine is within warranty, you can locate a Brother
Authorized Service Center (ASC) in your area by clicking on the link
http://www.brother-usa.com/service/default.aspx or contact Brother
Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through
Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above