Description of Problem 100000031814
My Brother machine produces a faint smell or odor
when printing. What can I do? Description of Solution 200000040883
The smell is
typically from the normal operation of the machine and can be toner, room dust,
or ozone. The smell can be more intense if the machine has been off for a length
of time and toner or dust builds up on the fuser unit or on the charge corona
wire in the drum unit. When the machine is then turned on, the fuser and the
interior of the machine heats up the toner or dust and a smell occurs until it
all dissipates. In extreme cases, the smell can linger for several hours. A
burning smell may also be noticed if there was a paper jam in the fuser and it
wasn't removed completely. In certain cases Brother has also found use of
non-Brother toner caused machines to emit a burning smell. While we
understand you have many choices when purchasing supplies for your Brother
product, Brother strongly recommends the use of genuine Brother supplies,
which have been designed specifically for use with Brother products.
Please note that if
your machine is new, it may still produce a variety of smells or odors.
Smells from the manufacturing process (plastic smells, styrofoam, etc.) are
common. The most noticeable smell during operation of your new Brother machine
will most likely be produced by the fusing unit. The fusing unit is designed to
melt the toner on your media by heating to a pre-determined temperature.
New fusing units
are shipped with a protective coating that will produce a temporary burning
smell. The smell is probably most noticeable on the side that has the exhaust
vents when the machine is actually printing. This is normal and will disappear
with use (actual time will vary, but is typically a few hours).
If the problem
continues and your machine is within warranty, you can locate a Brother
Authorized Service Center (ASC) in your area by clicking on the link
http://www.brother-usa.com/service/default.aspx or contact Brother
Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through
Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.