Answer to your Frequently Asked Question:

 
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Description of Problem 100000031833

Why the Next option is not available or grayed out during the driver installation process?


Description of Solution 200000040906

 

If you are having a problem installing your Ptouch/Label driver (the Next option is not available or grayed out during the installation process). 

1.    Make sure that the USB cable is connected directly between the PC and the Ptouch/label machine (not through a HUB port)

2.    Try to connect it to a different USB Port on the PC

3.    Try a known working USB cable

4.    If the 1-3 steps above didn’t work. Please click HERE to download and run the PTsweep application to remove the existing driver, restart the PC, and then re-install the driver

5.    If this problem is still existed. Try the Ptouch/Label machine and a known working USB cable on a different PC to confirm whether this issue is on the PC or Ptouch/Label machine

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