Description of Problem 100000031841
I am getting error message USB device not recognized or malfunctioned. How do
I correct this error?Description of Solution 200000040915
error is strictly related to the computer.
may want to consider resetting the USB ports by turning off your computer.
START then select Shut Down, or by pressing the power
button until the computer shuts down.
UNPLUG the power cord from the wall
it sit for about a few minutes and then plug it back in.
this problem still exists, please contact your system administrator or PC
manufacture for further support.