Description of Problem 100000031887
I received a Calibration Failed error message when attempting to calibrate my
scanner. (For Windows). How do I fix this error?Description of Solution 200000040969
This error message
appears if the calibration failed. During the calibration process the
calibration sheet, with the large black bar facing down, should scan with a back
and forth motion and finally move to the input slot.
NOTE: Illustrations shown below are for representation
purposes and may differ from your Brother machine.
Please make sure
you clean the unit before calibration.
Please see the
following solutions for additional information.
do I perform the cleaning procedure?
do I calibrate the scanner?
NOTE: If you need to download a temporary calibration sheet please
claik the following link.
If the calibration
fails please review the steps in the calibration solution linked above to make
sure you have performed the process correctly.
don't have full administrative control, the calibration process will fail.
Please check to make sure your user account has the correct permissions
The failure is more
than likely due to being unable to write the calibration data file to a specific
directory on your computer.
If the calibration
continues to fail, this problem may be corrected by following the steps listed
USB cable from the machine.
(Windows 8 or later)
- On the Start
screen, right-click somewhere on an empty spot, and then click, All
Apps from the bar.
- Click File
(Windows XP, Windows Vista, Windows 7)
and choose Open Windows Explorer or Explorer.
- Enter the
following texts to the address bar.
Vista or later)
- Open Brother
- Right click
DSmobileyyy (yyy=your model) folder and choose Delete.
- Uninstall the
here to see the instruction on how to uninstall the scanner
- Make sure that
you are logged on with Administrator rights.
- Reinstall the
here to see the instruction on how to install