Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000032080

I am unable to print or getting the error message USB device is not recognized.  How can I correct this?

Description of Solution 200000041194

If you experience a USB Device Not Recognized Error, please try the following steps:

1) Make sure you have downloaded and installed the latest driver for your printer.

2) Make sure the printer is turned on and the power light is illuminated.

3) The USB cable connections maybe faulty check the USB connection on the printer and the computer.

a) Try changing the USB cable connection to another USB port on your computer.

4) The USB cable maybe defective.

a) Try another USB cable.

If the issue persist the printer has experience a hardware failure.  

Please call 1-800-543-6144 to receive a RMA (Return Material Authorization) Monday through Friday, excluding holidays.



Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: