Description of Problem 100000032080
I am unable to print or getting the error message USB device is not
recognized. How can I correct this?Description of Solution 200000041194
experience a USB Device Not Recognized Error, please try the following
1) Make sure
you have downloaded and installed the latest driver for your printer.
2) Make sure
the printer is turned on and the power light is illuminated.
3) The USB
cable connections maybe faulty check the USB connection on the printer and the
a) Try changing
the USB cable connection to another USB port on your computer.
4) The USB
cable maybe defective.
a) Try another USB
If the issue
persist the printer has experience a hardware failure.
1-800-543-6144 to receive a RMA (Return Material Authorization) Monday
through Friday, excluding holidays.