Description of Problem 100000032080
I am unable to print or getting the error message USB device is not
recognized. How can I correct this?Description of Solution 200000041194
sure you have downloaded and installed the latest driver for your printer.
sure the printer is turned on and the power light is illuminated.
3) The USB
cable connections maybe faulty check the USB connection on the printer and the
computer. Try changing the USB cable connection to another USB port on your
4) The USB
cable maybe defective. Try another USB cable.
issue persist the printer has experience a hardware failure. Please call
1-800-543-6144 to receive a RMA (Return Material Authorization) Monday
through Friday, excluding holidays.